Oracle 1Z0-1064-26 exam : Oracle Fusion Service 2026 Implementation Professional

1Z0-1064-26 Exam Simulator
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Sep 28, 2026
  • Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Fusion Service Overview and Setup15%- Security model, roles and access control
- Functional Setup Manager (FSM) usage
- Service configuration basics
Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Service Request Management25%- SR creation, lifecycle and processing
- Service catalog and entitlements
- SR categories, assignment rules and routing
- Milestones and action plans
Customization, Productivity and Analytics10%- Application Composer and extensions
- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
Digital Customer Service (DCS)20%- Authentication, profiles and security
- Themes, templates and page customization
- DCS architecture and deployment
Omnichannel Communications15%- Work routing and queue setup
- Media toolbar and agent notifications
- Email, chat and CTI configuration

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

You are creating or editing a SmartText entry. Which four options can you insert into the entry?

  • A. Text
  • B. Tables
  • C. Variables
  • D. URLs
  • E. Other SmartText entries
  • F. Images
Reveal Solution  Discussion  0

Correct Answer: A,B,C,E  🗳️

Question #2

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

  • A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
  • B. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
  • C. Adjust permissions on all customer's profiles.
  • D. Adjust the inbound message filters.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Identify three considerations before starting the configuration of assignment rules to service requests.

  • A. the attributes of queues to use as criteria for your rule assignments
  • B. the candidates of service requests to use as criteria for your rule assignments
  • C. the rule sets you want to create and the rules to include in each rule set
  • D. the attributes of service requests to use as criteria for your rule assignments
  • E. the candidates of queues to use as criteria for your rule assignments
Reveal Solution  Discussion  0

Correct Answer: B,C,E  🗳️

Question #4

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

  • A. Title, Status
  • B. Title, Category, Severity
  • C. Title, Category, Severity, Status
  • D. Title, Status, Problem Description
  • E. Title
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #5

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

  • A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
  • B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
  • C. It allows edits to dashboard pages.
  • D. In includes a preview option for all standard and custom object pages.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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