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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A customer who takes a systematic and detailed approach to his purchase would be classed as an:

A) Assertive type.
B) Aware type.
C) Analytical type.
D) Authoritative type.

2. To listen, acknowledge, apologise and then say how you will resolve an issue is the correct response when:

A) A customer makes a complaint.
B) You are talking to your boss.
C) A customer enters a shop for the first time.
D) You are late for work.

3. In order to improve the overall customer experience it is important to get:

A) Sales projections.
B) Sales figures.
C) None of the above.
D) Customer feedback.

4. If a sales person notices that they are getting a lot of enquiries about a product they do not stock they should:

A) Ignore it and focus on their job.
B) Investigate if colleagues have noticed the same thing.
C) Ignore it for now and check again next month.
D) Put a sign in the shop to say it is not sold here.

5. It is important for organisations to know that customer expectations:

A) Can rarely be met.
B) Can sometimes not be met.
C) Must be met.
D) Are always realistic.

Solutions: