Exam Topics

The following are covered in IBM P9560-043 practice exams and IBM P9560-043 practice test:

• End User Responsibilities
• Level 2 Support: IBM Responsibilities
• SaaS Support Portal
• Software Support Portal Knowledgebase
• Overview of Dealing with Problems
• Software Support Portal Severity Levels
• Where to go for Level 2 Support
• SaaS Support Portal Severity Levels
• Objective of IBM Support
• Overview of Support through the Software Support Portal
• Support Roles and Responsibilities
• Level 1 Support: Business Partner Responsibilities
• Software Support Portal Escalation Process
• Overview of Support through the SaaS Support Portal
• Overview of Support through the SaaS Support Portal
• Software Support Portal
• SaaS Support Portal Knowledgebase
• SaaS Support Portal Escalation Process

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Reference: https://www.ibm.com/certify/mastery?id=P9560-043

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The benefit in Obtaining the C9530-001 Exam Certification

After completion with IBM P9560-043 exam dumps, you can do the following:

Manage all aspects of the support relationship with your End Users, including:

• Add content to IBM knowledge base support portal(s) for the IBM SaaS products to fill any knowledge gaps that exist for known errors or problems
• Obtaining additional information for debugging
• Providing regular status updates,
• Include the Technical Support as specified in the applicable
• confirming next steps in problem investigations
• As feasible providing solutions, workarounds or fixes for errors / problems
• For any critical issue (Severity 1) escalated to IBM, have resources available to jointly work with IBM until relief can be obtained (in line with IBM's standard 24x7 for critical problems). If you are not able to provide resources, the severity may be downgraded.
• Tracking customer incidents / cases
• Work with IBM on issues sent to IBM Level 2 Support, including getting additional information from the End User needed to reproduce the error or problem.
• Setting realistic expectations
• Implement solution, workaround or fix, as provided by IBM.
• Managing End User satisfaction issues
• All communication with your End User
• Qualifying incoming calls verifying each End User's entitlement and determining if it is a new call or a call for an existing incident / case
• Resolve / answer how-to, education and technical questions and provide best practices consultation
• Having committed responses times
• Have and maintain a system
• Logging all calls
• For any critical issue (Severity 1) have resources available to jointly work with the Business Partner until relief can be obtained
• Assigning severity
• Identify unknown errors / problem with the IBM SaaS products, try to debug and resolve and open an IBM Level 2 case for errors / problems that you can not resolve on your own
• Providing regular status updates
• Managing cases from the first call through to resolution
• Performing technical analysis on error / problem submitted to IBM Level 2 Support
• Identify known errors and provide resolution to End User
• Submit content to fill any knowledge gaps that exist in the IBM knowledge based support portal for the IBM SaaS product

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IBM P9560-043日本語 Exam Syllabus Topics: