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Exam 70-685 is intended for those who will support end users running the Windows 7 operating system in a corporate environment. Candidate must have skills using applications added in the Windows 7 operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. You should be able to fix operating system problems on the phone, by email, by logging in to a remote end-user system, or by visiting an end-user desktop. You will also need to have a working knowledge of how it works in an Active Directory domain environment. After you pass exam 70-685: Pro: Windows 7, Corporate Office Technical Support, you meet the requirements for Microsoft Certified IT Professional (MCITP): Corporate Office Support Technician 7.
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Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
| Section | Objectives |
|---|---|
| Topic 1: Resolve Operating System Issues | - Troubleshoot performance issues - Troubleshoot startup and boot issues - Troubleshoot system security and update issues |
| Topic 2: Support Mobile Users | - Resolve remote connectivity issues - Resolve offline files and synchronization issues - Configure and troubleshoot mobile devices |
| Topic 3: Resolve Network Connectivity Issues | - Troubleshoot wireless networking issues - Troubleshoot TCP/IP connectivity - Resolve remote access and domain connectivity issues |
| Topic 4: Resolve Software Configuration Issues | - Resolve issues with Windows settings and features - Resolve issues with Internet Explorer and networking applications - Resolve issues with desktop applications |
| Topic 5: Resolve Security Issues | - Resolve malware and security configuration issues - Resolve authentication and access issues - Resolve user account and permissions issues |
| Topic 6: Identify and Resolve New Windows 7 Desktop Support Issues | - Resolve application compatibility issues - Resolve operating system installation and upgrade issues - Resolve hardware and device driver issues |
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