Cisco 100-140 exam : Cisco Certified Support Technician (CCST) IT Support

100-140 Exam Simulator
  • Exam Code: 100-140
  • Exam Name: Cisco Certified Support Technician (CCST) IT Support
  • Updated: Aug 21, 2026
  • Q & A: 649 Questions and Answers

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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • IT Support Job Tasks and Responsibilities: This section of the exam measures skills of an IT Support Specialist and covers foundational help desk concepts such as queue and time management, ticketing systems, service level agreements (SLA), and key performance indicators (KPIs). It includes preparing clear and comprehensive documentation summarizing customer interactions and describes the problem-solving process involving defining issues, collecting information, analyzing causes, implementing solutions, and recording results.
Topic 2
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 3
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 4
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

Reference: https://www.cisco.com/site/us/en/learn/training-certifications/exams/ccst-it-support.html

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CCST 100-140 exam certification is an incredibly strong skill set that everyone from small business to enterprise organizations require. There is no downside to any of the 100-140 exam accreditations. Recently, the CCST 100-140 exam certification is one of the smartest accreditations an IT engineer chase. Passing the 100-140 exam test provides candidates with an opportunity to demonstrate proficiency with specific technologies. Add this line (100-140 Cisco Certified Support Technician (CCST) IT Support certification) to your resume, and you may find a better job with high salary.

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