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Oracle 1z1-325 exam : Oracle RightNow Cloud Service 2016 Implementation Essentials
- Exam Code: 1z1-325
- Exam Name: Oracle RightNow Cloud Service 2016 Implementation Essentials
- Updated: Sep 24, 2026
- Q & A: 87 Questions and Answers
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Oracle 1z1-325 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Exam Number: | 1Z0-325 |
| Exam Duration: | 150 minutes |
| Available Languages: | English, Simplified Chinese |
| Passing Score: | 60% |
| Exam Format: | Multiple Select, Multiple Choice |
| Exam Price: | USD $245 (may vary by region) |
| Certificate Validity Period: | Retired; no active validity for new candidates |
| Real Exam Qty: | 80 |
| Related Certifications: | Oracle Service Cloud Certified Implementation Specialist |
| Recommended Training: | Oracle Service Cloud Learning Subscription Oracle RightNow Cloud Service 2016 Implementation Essentials Training |
| Exam Registration: | Pearson VUE Registration Oracle Certification Portal |
| Sample Questions: |  |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctoring; EXAM RETIRED |
| Pre Condition: | No formal prerequisites; recommended practical experience with Oracle RightNow Cloud Service |
| Official Syllabus URL: | https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-325 |
Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Topic 2: Staff and Profile Management | - Create and manage profiles - Define permissions and access rights - Set up staff accounts and roles - Configure agent workflows |
| Topic 3: Application Appearance | - Create and implement Workspaces - Design Agent Interfaces - Configure Customizable Menus - Create Navigation Sets |
| Topic 4: Knowledge and Answer Management | - Create and organize answers - Manage knowledge base categories - Set up answer access and visibility |
| Topic 5: Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
| Topic 6: Site Configuration and Administration | - Search priority and keywords - System settings and configuration - Message templates and variables - Passport configurations |
| Topic 7: Customer Interaction Tools | - Set up feedback and surveys - Configure Chat and Co-Browse - Manage email and response channels |
Oracle RightNow Cloud Service 2016 Implementation Essentials Exam — FAQ
150 minutes, 80 questions — that's your time budget. Rehearse it: the Exam4PDF online engine runs simulation tests with automatic settings, so pacing becomes trained, not lucky.
Files arrive first: our system emails your purchase within a minute of successful payment — unlimited installations, and 24/7 support if nothing shows up within 2 hours (check spam). Failure is covered too: take the corresponding 1z1-325 exam within 60 days of purchase, and if you don't pass, submit a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam for a full refund, processed within 7 days. Exclusions: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products. You can also choose a free replacement — two other products of equal value.
No formal prerequisites; recommended practical experience with Oracle RightNow Cloud Service Eligibility rules change from time to time, so confirm the current requirements on the official page (official 1z1-325 exam page) before booking.
Book through the vendor's official channels:
The Oracle RightNow Cloud Service 2016 Implementation Essentials is delivered Proctored exam at Pearson VUE test centers or online proctoring; EXAM RETIRED — pick whichever arrangement fits you.
The Oracle RightNow Cloud Service 2016 Implementation Essentials blueprint spans 7 domains — including Knowledge and Answer Management, Customer Portal, Staff and Profile Management. The weightings are your study map: allocate hours where the points are. Every subtopic appears in the outline above.
USD $245 (may vary by region) per attempt, 60% to pass. Cost-effective preparation matters here: the 87 practice questions for the Oracle RightNow Cloud Service 2016 Implementation Essentials cost a fraction of one retake.
Yes:
- Oracle RightNow Cloud Service 2016 Implementation Essentials Training
- Oracle Service Cloud Learning Subscription
Training covers theory; our questions build test readiness. After any course, drill with the 87 practice questions for the Oracle RightNow Cloud Service 2016 Implementation Essentials — the analyses make every wrong answer a lesson.
Yes — download the free 1z1-325 demo before buying and assess the quality and reliability yourself; it's the best way to avoid wasting money on bootless material. Purchases include 365 days of free updates, renewable later at half price.
The Oracle RightNow Cloud Service 2016 Implementation Essentials is Oracle's certification exam for Oracle RightNow Cloud Service 2016 Certified Implementation Specialist, at the Specialist level. Passing it demonstrates proficiency with specific technologies — a credential employers from small business to enterprise recognize. Related credentials include Oracle Service Cloud Certified Implementation Specialist.
Oracle RightNow Cloud Service 2016 Implementation Essentials Sample Questions:
Question #1
An incident needs to be assigned manually to an agent who is not listed on the assignment field menu.
Which three options do you need to verify so that the agent's name is displayed? (Choose three.)
- A. Verify that the agent is part of a distribution list.
- B. Verify if a workspace rule is hiding the agent's name from the assignment field menu.
- C. Check if a business rule is removing the agent's name from the assignment field.
- D. Verify in the agent's profile if the option "Appear in Menus" is selected.
- E. Check if the agent has an active (not disabled) user account.
Correct Answer: A,B,E 🗳️
Question #2
You created a broadcast survey using the advance survey editor. The survey has a web page and four survey pages.
When you preview the survey you have trouble getting the survey to move between the survey pages. Which item will enable you to navigate the survey as designed?
- A. Standard Connectors
- B. Decision or Case Statements
- C. Next and Submit Buttons
- D. Redirect URL
- E. Web Page Links
- F. Survey Template
Correct Answer: A 🗳️
Question #3
Your customer has asked you to create a report that will need to be sent to the executive management.
None of the recipients of this report has access to the system, and the same monthly report should be delivered to all recipients.
The management team frequently changes and your customer does not want to alter the report schedule after configuration.
After creating the report what two additional steps need to be taken? (Choose two.)
- A. Send a notification to the executive team that the report is available.
- B. Update the permissions for the report to include the executive team.
- C. Set up staff accounts for the executive team.
- D. Create and add the distribution list to the schedule.
- E. Create a dashboard for the report.
- F. Create a schedule record for the report.
Correct Answer: B,E 🗳️
Question #4
Your customer wants agents to respond to specific product questions in a uniform manner.
They interact with their customers through the customer portal, chat, and email. Some of the responses can be automated, so you set these responses as standard text.
Which three standard text types can you use? (Choose three.)
- A. Incident Text
- B. Chat Text
- C. Chat URL
- D. Answer Text
- E. End User Text
- F. Category Text
- G. Rule Text
- H. Product Text
Correct Answer: F,G,H 🗳️
Question #5
Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)
- A. Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
- B. Create a rule to set an SLA.
- C. Move the VIP queue to the top of the queue list.
- D. Set the Pull Policy to manual.
- E. Create chat rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
- F. Add the VIP queue to the profile of the agents that are taking chats.
Correct Answer: C,E,F 🗳️
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