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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Monitoring and Troubleshooting | 10% | - Backup and recovery procedures - System monitoring and logging - Common fault isolation and resolution |
| Topic 2: Cisco Unified Communications Manager (CUCM) | 30% | - Call processing and features - Dial plan implementation - Endpoint registration and management - Installation and configuration |
| Topic 3: Cisco Unified Communications Applications | 20% | - Unity Connection / Unity Express - Unified Presence - Contact Center Express |
| Topic 4: Gateways, Protocols and Integration | 15% | - PSTN and IP telephony integration - H.323, SIP, MGCP and SCCP protocols - Voice gateway configuration |
| Topic 5: Unified Communications Architecture and Design | 25% | - UC system components and functions - Single-site and multi-site deployment models - Network requirements and QoS for UC |
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