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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. How does Cisco Unified Contact Center Enterprise provide security to the system?

A) Cisco Synchronization Service is used to control access to the system.
B) Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.
C) Microsoft Windows Active Directory is used to control access to the system.
D) Microsoft SQL Server accounts and logins for all users are used to control access to the system.

2. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise Administrative Server
B) Cisco Unified Contact Center Enterprise Call Router
C) Cisco Unified Contact Center Enterprise NIC
D) Cisco Unified Contact Center Enterprise Peripheral Gateway
E) Cisco Unified Contact Center Enterprise Logger

3. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified IP IVR CTI ports
B) Cisco Unified IP phone built-in-bridge
C) Cisco Unified Communications Manager CTI route points
D) Cisco Unified Communications Manager software conference bridge resources

4. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Administration Client
B) Cisco ICM Call Router
C) Cisco ICM Logger
D) Cisco ICM Peripheral Gateway

5. Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

A) CTI applications should be load-balanced across all CTI Managers in a cluster.
B) CTI Manager should only be enabled on call-processing subscribers.
C) CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
D) All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.

Solutions: