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Avaya 7492X Areas Assessed

The topics tested in the official 7492X exam are the following:

• Troubleshooting common issues related to call vectoring;
• Listing usage alongside trace, and displaying events;
• Describing different virtual routing features such as the Look Ahead or Enhanced interflow;
• Identifying the Best Service Routing feature in an Avaya Aura Call Center Elite or multisite environment;
• Troubleshooting different situations with the help of Communication Manager Denial Event;
• Describing different troubleshooting tools within the CM and applying troubleshooting commands such as the “list trace vector”, “list trace vdn”, and “list trace station”;
• Understanding the general problems that might appear in the traditional call centers and how the Business Advocate feature can help in solving and overcoming such instances.
• Designing the Business Advocate features and using the basic questions for call center for such situations;
• Troubleshooting the Server that works with Avaya Aura Media;

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22173

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