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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. An organization is requesting a negotiated price from UT in their quote for the order which two business flows should UT have in place in communication cloud to meet the customer requirement?

A) Design a contract creation and contract renewal flows
B) Design order capture and order fulfillment flows
C) Design opportunity management flows and convert the opportunity to quote.
D) Design a quoting flow to negotiate price and discount approval process.

2. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
B) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
C) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
D) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

3. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
C) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
D) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

4. Universal Connect has a requirement to capture site address for its high speed business internet offerings in order to do a serviceability check. Which two entities are used in communication cloud to capture location information?

A) Address
B) Service Account
C) Place
D) Premise

5. United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A) Calculate the file and data storage required based on required data volume and file attachment requirements.
B) Identify the storage needs between data storage and file storage.
C) Access the archiving strategy and determine how storage will be cleared though archiving.
D) Analyze an external data storage system for more cost effective data storage
E) Analyze the storage usage of the existing legacy system

Solutions: