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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

1. A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

A) Capture decision steps and different outcomes.
B) Illustrate which fields are integrated with an external system.
C) Set limits to the scope that will be documented.

2. A business analyst (BA) is reviewing the risks associated with a proposed solution leveraging Cases and Support Queues, and the effect that those risks might have on the project timeline.
Which type of analysis is the BA performing?

A) Stakeholder Analysis
B) Enterprise Analysis
C) Strategy Analysis

3. The technical team at Cloud Kicks is trying to deliver one of its Salesforce customizations. The business analyst (BA) has been asked to put assignments, test plans, decisions, and milestones in writing and share this document with stakeholders so there is less potential for confusion.
Which tactical document should the BA use to capture features?

A) User Acceptance Test plan
B) Release plan
C) Business analysis plan

4. The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC's sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?

A) Demonstrate the BA's expertise and clearly state the decision is final.
B) Ask questions to understand their needs and focus on shared goals.
C) Present the pros and cons of the decision by using logic and facts.

5. Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?

A) Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
B) A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
C) A sales rep can view current information directly in the Lead and Contact records.

Solutions: