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| Certification Vendor: | SAP |
|---|---|
| Exam Name: | Certified Application Associate – SAP Service Cloud 2111 |
| Exam Number: | C-C4H510-21 |
| Passing Score: | 65% |
| Exam Duration: | 180 minutes |
| Real Exam Qty: | 80 |
| Exam Format: | Multiple Response, Multiple Choice |
| Certificate Validity Period: | Certification validity typically 5 years (SAP Global Certification program) |
| Available Languages: | English |
| Related Certifications: | C_C4H450_21 SAP Certified Integration Associate – SAP Sales and Service Cloud C_C4H510_04 SAP Certified Application Associate – SAP Service Cloud 2011 |
| Exam Price: | Varies by country/currency (approx. USD 560 estimated) |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based testing at authorized SAP testing centers or online proctored delivery through SAP's certification delivery system. |
| Pre Condition: | No mandatory prerequisite exam; recommended foundational knowledge in SAP Service Cloud implementation and core SAP Cloud for Customer concepts. |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h510_21-sap-certified-application-associate--sap-service-cloud-2111-g/ |
| Section | Objectives |
|---|---|
| Service Business Process | - Service Process Operations
|
| Service Elements and Workflow | - Service Levels and Notifications
|
| Service Objects & Core Concepts | - Registered Products and Installed Base
|
| Reporting & Analytics | - Reports and Dashboards
|
| Data Management & Integration | - Data Templates and Migration
|
| Personalization & Extensibility | - Customization Tools
|
| Additional Functional Areas | - Contracts, Ticket Hierarchy & Maintenance
|
| User Management & Administration | - System Access Control
|
SAP specifies the following prerequisites for the SAP Certified Application Associate – SAP Service Cloud 2111: No mandatory prerequisite exam; recommended foundational knowledge in SAP Service Cloud implementation and core SAP Cloud for Customer concepts..
Confirm the authoritative details on the official certification page before you register.
As of the latest information, the passing score for the C-C4H510-21 exam is 65% and the fee is Varies by country/currency (approx. USD 560 estimated). SAP sets both, so verify the current figures on the official site before scheduling.
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The SAP Certified Application Associate – SAP Service Cloud 2111 blueprint centers on these principal domains:
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According to the latest exam information, the C-C4H510-21 exam includes 80 questions and lasts 180 minutes minutes. Practicing under the same limit builds the pacing confidence you will want on the day.
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management? Note: There are 2 correct answers to this question.
Correct Answer: C,D 🗳️
Because some activities can be carried out in multiple views, which of the following is correct regarding access rights?
Correct Answer: C 🗳️
In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.
Correct Answer: B,C 🗳️
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.
Correct Answer: A,B 🗳️
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
Correct Answer: C 🗳️
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