SAP C-PXSUP-90 exam : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

C-PXSUP-90 Exam Simulator
  • Exam Code: C-PXSUP-90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Jul 27, 2026
  • Q & A: 80 Questions and Answers

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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionWeightObjectives
Incident Management Fundamentals20%- Support Process Overview
  • 1. Message lifecycle and status management
    • 2. Response and escalation procedures
      • 3. Business hours and SLA configuration
        - SAP Support Infrastructure
        • 1. SAP Notes and Knowledge Base search
          • 2. SAP Solution Manager Work Centers
            • 3. Connecting to SAP Global Support
              SAP Business All-in-One Support25%- Application-Specific Support
              • 1. Customizing and transport management
                • 2. Incident handling for preconfigured business processes
                  • 3. System monitoring and health checks
                    Advanced Support Tools & Procedures15%- SAP Note Implementation
                    • 1. Correction instruction application
                      • 2. Transaction SNOTE usage
                        - Collaboration & Reporting
                        • 1. Support reporting and documentation
                          • 2. Updating messages with SAP
                            ABAP System Analysis & Troubleshooting40%- Error & Performance Analysis
                            • 1. Debugging techniques and runtime analysis
                              • 2. System logs: SM21, ST11, SM13, SM12
                                • 3. Traces: SQL Trace, ABAP Trace, ST05
                                  - ABAP Workbench & Dictionary
                                  • 1. Data Dictionary objects and attributes
                                    • 2. Transactions SE80, SE11, SE16, SM30
                                      • 3. Screen processing (PAI/PBO) and system fields

                                        SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

                                        1. Which transactions will usually give you information about an update that terminated with an error message? (Choose two)

                                        A) SM21
                                        B) SM13
                                        C) ST11
                                        D) SM12


                                        2. What is the ABAP Dictionary used for? (Choose two)

                                        A) To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
                                        B) To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
                                        C) To maintain ABAP programs.
                                        D) To define database objects, for example, tables and views on the Database.


                                        3. What does 'component' refer to in SAP software? (Choose two)

                                        A) The component is an attribute that allows a classification from the application perspective.
                                        B) Components are arranged in a hierarchy, the so-called Component Hierarchy or Application Component Hierarchy.
                                        C) Components are part of data dictionary.
                                        D) Components are part of a report.


                                        4. You have to analyze a job that is currently processing a long running SELECT statement on a database table. Via transaction 'SM50 - details', you see that the read does not finish. What can you do?

                                        A) You have to wait until the program returns from the database. Afterwards, you can continue analysis (for example, with debugging or SQL-Trace).
                                        B) You can analyze the currently processed statement using ST04 - detailed analysis.
                                        C) You can analyze the currently processed statement by starting the SQL-Trace (ST05).


                                        5. You have picked a message from the queue. What will be your next steps? (Choose two)

                                        A) Search for notes and confirmed messages.
                                        B) Try to guess what the customer 'might' want to have.
                                        C) Ask the customer for user and password.
                                        D) Get a thorough understanding of the issue from the information given in the message.


                                        Solutions:

                                        Question # 1
                                        Answer: A,B
                                        Question # 2
                                        Answer: A,D
                                        Question # 3
                                        Answer: A,B
                                        Question # 4
                                        Answer: B
                                        Question # 5
                                        Answer: A,D

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