What are typical strategies for aligning leadership in an SAP cloud project? Note: There are 3 correct answers to this question.

• A. Involve business leaders actively in key communication activities, such as roadshows, townhalls, or testimonials to enhance their visibility
• B. Offer opportunities for leaders to openly address issues and concerns, for example Q&A sessions with the project managers
• C. Involve business leaders in workshops to identify change impacts and to derive activities to allow a smooth transition
• D. Align the business goals and incentives with the project objectives for business leaders to avoid goal conflicts
• E. Reduce the bonus pay-out for resistant business leaders to foster a more positive attitude and change supportive behavior

The results of a business readiness test reveal relatively low ratings across all survey topics for one business unit compared to other units. What is the recommended next step for the change manager to mitigate the risk of low readiness for this unit?

• A. Set up a call with the assigned change agents to discuss the results and develop mitigation activities to enhance the business readiness.
• B. Arrange a meeting with the project sponsor, local management, and selected users to discuss the results and develop mitigation activities.
• C. Schedule a short workshop with project management to develop mitigation activities to improve the business readiness for this unit.
• D. Organize a workshop with project management, local management, and assigned change agents to discuss results and better understand the specific needs.

At the beginning of a large-scale cloud implementation project, the project lead asks the change manager to develop a detailed change plan for all upcoming implementation waves. How should the change manager react? Note: There are 2 correct answers to this question.

• A. Explain that early granular planning is often a waste of time and resources, as many factors can still have an impact on the change plan
• B. Refer to the advantages of an agile approach for continuously updating and refining the change plan
• C. Point out that the change plan will only be provided at a very generic level and all refinements will be documented in an open activity list
• D. Ask the project lead to provide a detailed project plan for all implementation waves as a basis for elaborating the change plan

What is the added value of a change plan? Note: There are 2 correct answers to this question.

• A. It helps to identify required resources for the change management execution and to ensure their availability.
• B. It facilitates the ranking of change management activities according to their importance.
• C. It provides important input for updating the overall project plan.
• D. It allows you to coordinate and monitor the progress of all change management activities.

Why is it beneficial to collect both quantitative and qualitative data in a change assessment?

• A. Quantitative data makes it easy to contrast different business units, and qualitative data makes it easy to ensure anonymity.
• B. Quantitative data allows for compelling visualization, and qualitative data allows you to gain unexpected insights.
• C. Quantitative data provides explanations for the ratings, and qualitative data provides contextual information.
• D. Quantitative data is easy to interpret, and qualitative data is easy to aggregate.