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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. Which objective PRIMARILY focuses on the fulfilment of the warranty requirements for services?

A) Fast development
B) Co-created value
C) Valuable investments
D) Resilient operations

2. An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

A) Performing a business impact analysis
B) Documenting return to normal operations
C) Conducting command post exercises
D) Improving monitoring for continuity events

3. A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
The sales team will be able to:
1. Use data analytics to sell more products to its customers
2. Send customers quick and personalized responses to enquiries
3. Receive training on the basic features of the service
4. Provide more frequent reports to the sales manager

A) 1 and 2
B) 1 and 4
C) 2 and 3
D) 3 and 4

4. An organization decomposes a monolithic application into independently deployable components with well-defined interfaces.
Which benefit is MOST relevant to high-velocity IT?

A) Monitoring becomes unnecessary
B) Suppliers can be managed without contracts
C) Governance requirements no longer apply
D) Components can be changed and released independently

5. A product team releases new functionality to customers every week. Although customers like the frequent updates, the organization has recently failed an internal audit because several changes could not be traced back to approved requirements and test evidence.
Which high-velocity IT objective is MOST in need of improvement?

A) Fast development
B) Co-created value
C) Valuable investments
D) Assured conformance

Solutions: