Microsoft MB7-848 exam : NAV 2009 Service Management

MB7-848 Exam Simulator
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Aug 30, 2026
  • Q & A: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Invoicing and Reporting10%- Generating service invoices
  • 1. Integration with Finance and Inventory
    • 2. Service analytics and reports
      Service Items and Components20%- Creating and managing service items
      • 1. Tracking service item history
        • 2. Replacing and upgrading components
          • 3. Registering installed components
            Service Contracts and Agreements20%- Creating and managing service contracts
            • 1. Contract billing and pricing
              • 2. Coverage and exclusion rules
                • 3. Contract renewals and terminations
                  Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
                  • 1. Completing and closing service orders
                    • 2. Registering service hours, parts, and expenses
                      • 3. Resource assignment and skill matching
                        Setup and Configuration of Service Management25%- Service Management setup
                        • 1. Fault codes, symptom codes, and resolution codes
                          • 2. Service item groups and components
                            • 3. Service policies and default values
                              • 4. Warranty and contract templates

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