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Pegasystems PEGAPCDC86V1 exam : Pega Certified Decisioning Consultant (PCDC) 86V1
- Exam Code: PEGAPCDC86V1
- Exam Name: Pega Certified Decisioning Consultant (PCDC) 86V1
- Updated: Sep 08, 2026
- Q & A: 60 Questions and Answers
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Contact Policy and Volume Constraints | 13% | - Contact Governance
|
| Next-Best-Action Concepts | 10% | - Customer Engagement Fundamentals
|
| AI and Arbitration | 8% | - Decision Prioritization
|
| Decision Strategies | 25% | - Strategy Design
|
| Engagement Policies | 12% | - Policy Configuration
|
| Actions and Treatments | 12% | - Action Management
|
| Business Agility in Customer Engagement | 10% | - Operational Excellence
|
| Channels | 10% | - Channel Integration
|
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
Question #1
To reference a customer property in a strategy, you need to prefix the property name with the keyword______________.
- A. "Data."
- B. No prefix. Use directly the property name.
- C. '' .''
- D. "Customer."
Correct Answer: C 🗳️
Question #2
U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Contact policies
- B. Engagement policies
- C. Context weighting
- D. Business levers
Correct Answer: B,D 🗳️
Question #3
You are the decisioning consultant on an Al-powered one-to-one customer engagement implementation project. You are asked to design the next-best-action prioritization expression that balances the customer needs with the business objectives.
What factor do you consider in the prioritization expression?
- A. Offer relevancy
- B. Offer eligibility
- C. Customer contact policy
- D. Predicted customer behavior
Correct Answer: B 🗳️
Question #4
U+ Bank wants to use Pega Customer Decision Hub to show the Reward Card offer to the qualified customers on its website. In preparation, the action, the treatment, and the real-time container are already created. As a decisioning consultant, you are now expected to make the remaining configurations in the Next-Best-Action Designer's Channel tab to enable the website to communicate with the Pega Customer Decision Hub.
To achieve this requirement, which two tasks do you perform in the Next-Best-Action Designer's Channel tab? (Choose Two)
- A. Define the starting population
- B. Add contact policy rules
- C. Enable web channel
- D. Map the real-time container to a business structure level
Correct Answer: C 🗳️
Question #5
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
- B. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- C. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- D. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
Correct Answer: C 🗳️
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