You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service .
How do you configure assignment routing to review warranty service requests?

• A. Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
• B. Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
• C. Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
• D. Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

You have created a new report that contains a list of employees, hire dates, and managers. You have been asked to display each manager in a row. Beneath each manager row, you must list the manager's employees and their hire dates .
How do you support this request?

• A. Summarize the manager column
• B. Group the manager column
• C. Filter the manager column
• D. Sort the manager column

How do you reference the State property on an Address page group with the index Home?

• A. Address.Home.State
• B. Home.State.Address
• C. Home(Address).State
• D. Address(Home).State

You are developing a case type to process visa applications. As part of the process, applicants
need to schedule an interview with the consulate. A child Interview case is created for the interview
process and assessment.
Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

• A. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed.
• B. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.
• C. Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.
• D. Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.

A restaurant has a case type that allows customer to book the dining room for events. Customers provide basic information including party size and indicate whether they want the restaurant to cater the event.
If the catering is not requires are given a rental rate quote.
If customers indicate that want the restaurant to cater the event, they must provide menu preferences and schedule an appointment to do menu before they are given a quote.
Which two options would you use to configure the case type to achieve the requested behavior? (Choose Two.)

• A. Create a process for customers to indicate menu preference and schedule the menu testing appointment. Add the process as a case-wide optional action.
• B. Create a check box for customer to indicate whether they want the restaurant to cater the event. Add a decision shape that evaluates whether the customer checks the box.
• C. Create a check box for customer to indicate whether they want the restaurant to cater the event. Create a selection with the menu preferences and scheduling feature that has a Visible when condition.
• D. Create a process for providing menu preferences and scheduling the menu appointment. Create a parallel process for providing the customer with the rental rete quote.