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Nokia SDM_2002001040 exam : SDM Certification - CARE
- Exam Code: SDM_2002001040
- Exam Name: SDM Certification - CARE
- Updated: Sep 09, 2026
- Q & A: 121 Questions and Answers
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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management and CARE Operations | - Incident and Trouble Ticket Management
|
| Topic 2: Network and Service Delivery Analysis | - Network topology and installed base considerations
|
| Topic 3: Customer Care Program Governance | - Care program management principles
|
Nokia SDM Certification - CARE Sample Questions:
Question #1
When does the Care phase start?
- A. When the Care Plan has been accepted by the Customer.
- B. When the project phase is completed.
- C. When the network, sub-network or deliverables get Customer final acceptance.
- D. When the Account Manager receives the final payment from the Customer.
Answer: C
Question #2
It is June and in your latest financial report you see columns "Actual" Sales and Cost for Q2 Total. Where do the values come from?
- A. All form SAP / accounting system.
- B. All from NELLE.
- C. SAP for April and May, NELLE for June.
- D. All from Invoicing tool.
Answer: C
Question #3
What is the most important reason to have customer reporting in place?
- A. Because it is a standard Care BL requirement.
- B. Through this report Customer Management can understand the value we deliver for the money they pay.
- C. Because it is desired to have Customer Management get NSN vision about Care services performance.
- D. Because NSN Global Services management is requesting Care to do it.
Answer: B
Question #4
Who is responsible for entering CARE data into NELLE?
- A. Care Program Manager.
- B. Services Account Manager.
- C. Project F&C with the input from CaPM.
- D. Cost & Progress Manager.
Answer: C
Question #5
What is the base-line against which we track Care profit?
- A. ATP.
- B. Annual plan.
- C. Previous LE.
- D. As-sold total contract profitability.
Answer: B
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