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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past years. Employees have failed to adopt the previous two applications. Which step should be part of UC's plan to help drive adoption of Sales Cloud?

A) Identify change management champions.
B) Revoke user access to legacy systems.
C) Implement User Acceptance Testing (UAT).

2. During end-to-end testing, users report that a key business process is missing a step. What should a consultant do first to resolve the issue?

A) Revise the test scripts and ask users to repeat the testing.
B) Change the solution to meet the needs of the users and update the training materials.
C) Work with key stakeholders to determine if a change to the requirements is necessary to go-live,

3. Cloud Kicks wants to help its sales reps identify stalled opportunities in a single view. Which solution should the consultant recommend to meet the requirement?

A) Use Deal Insights In Pipeline Inspection
B) Create a Lightning Web Component.
C) Create a screen flow.

4. The VP of sales at Cloud Kicks wants the sales team to use the Salesforce mobile app to complete their tasks. The sales team needs to create and edit leads, contacts, and opportunities with ease. Which feature should the consultant recommend the sales team use?

A) Smart Actions
B) Lightning Mobile Component
C) Einstein Activity Capture

5. Cloud Kicks needs its Account Owners to automatically become part of a defined team (with consistent roles) whenever a new opportunity is created under that account. What should the consultant recommend?

A) Public Group sharing only
B) Manual Chatter follow
C) Default Opportunity Team combined with Account Teams

Solutions: