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| Certification Vendor: | PeopleCert |
|---|---|
| Exam Name: | ITIL 4 Specialist: Create, Deliver and Support (CDS) |
| Exam Number: | ITIL-4-CDS |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert CPD / Continuous Professional Development) |
| Exam Format: | Scenario-based questions, Multiple-choice questions |
| Passing Score: | 70% (28/40) |
| Exam Duration: | 90 minutes |
| Exam Price: | Varies by region (~USD 250–500) |
| Available Languages: | English, Multiple local languages via PeopleCert delivery platform |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Recommended Training: | ITIL 4 CDS Official Training (PeopleCert) |
| Exam Registration: | PeopleCert Official Exam Registration |
| Sample Questions: | ![]() |
| Exam Way: | Available via online proctored exam or authorized test center. |
| Pre Condition: | ITIL 4 Foundation certification is required prior to attempting this exam. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support |
| Section | Objectives |
|---|---|
| ITSM Practices in Create, Deliver and Support | - Service Desk
|
| Organizational Structure and Service Value System | - ITIL Service Value System (SVS)
|
| Team Collaboration and Shift-Left Approach | - Shift-left principles
|
| Value Streams and Service Delivery | - Value stream mapping
|
| Service Performance and Measurement | - Continual improvement
|
The Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam includes 40 questions and gives you 90 minutes to finish. That works out to a tight per-question pace, so flagging a hard item and moving on is usually smarter than getting stuck. Before test day, sit at least one full timed session with the Exam4PDF test engine — practicing under the clock is the fastest way to build the rhythm the real ITIL-4-CDS exam demands.
The ITIL-4-CDS exam is the official Peoplecert exam that leads to the ITIL 4 Specialist: Create, Deliver and Support certification, positioned at the Specialist level. It validates the skills employers expect from certified professionals, and passing it is a concrete step forward in an IT career. It is also connected with other credentials in the same track, including ITIL 4 Foundation, ITIL 4 Managing Professional.
Yes. Exam4PDF offers a free PDF demo of the Peoplecert ITIL 4 Specialist: Create, Deliver and Support material, so you can check the question style and answer quality before paying. After purchase, your product includes 365 days of free updates; once that period expires, you can extend the update service at a 50% discount from your member zone.
The passing score for the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam is 70% (28/40), and the official registration fee is Varies by region (~USD 250–500). Keep in mind that a failed attempt means paying the full fee again to retake it. A sensible approach is to test yourself first with Exam4PDF practice questions and only book your seat once your mock scores sit comfortably above 70% (28/40).
The Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam is organized into 5 domains. The main ones include Value Streams and Service Delivery; Team Collaboration and Shift-Left Approach; Organizational Structure and Service Value System. Weightings tell you where to spend most of your study time, and the full topic breakdown is listed in the exam outline section above on this page.
You can book the ITIL-4-CDS exam through the official registration channels below:
The exam is delivered as Available via online proctored exam or authorized test center., so pick the option that fits your schedule when booking.
If you take the Peoplecert ITIL 4 Specialist: Create, Deliver and Support exam within 60 days of your purchase and do not pass, you can apply for a full refund under the Exam4PDF refund policy. The claim requires a scanned enrollment slip and your official Score Report in PDF, submitted within 2 days after the exam; claims are processed within 7 days. Note that the guarantee applies only to the corresponding exam — attempts taken within 3 days of purchase, downloaded-but-never-taken exams, free materials, and expired orders are not covered, and the candidate name must match the payer name. Prefer new material instead of a refund? You can swap for two free exam products of equal value and keep the update service on your original purchase. As for delivery, everything is instant: the download link reaches your mailbox within one minute of payment (contact support if nothing arrives within 2 hours), and there is no limit on how many computers you can install it on.
ITIL 4 Foundation certification is required prior to attempting this exam. Requirements like these can change, so before you book, confirm the current eligibility rules on the official page: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-specialist-create-deliver-and-support.
Peoplecert recommends the following training options for ITIL-4-CDS candidates:
Official courses build the theory; the 89 practice questions from Exam4PDF then let you measure how ready you actually are for the real exam.
An organization has found that a significant amount of rework is required, because tickets are escalated from the service desk team to higher tiers of support. This rework causes delays and results in recurring incidents as service desk agents rarely see how incidents are resolved. Which approach can be used to reduce this rework and its consequences?
Correct Answer: C 🗳️
A service desk team acts as a single point of contact for its users. Service desk team members are the first-line support; however, if they are unable to resolve the incidents, they are escalated to second-line support. This tiered support structure has resulted in large queues of unresolved tickets. Which concept or approach would help the organization resolve this situation?
Correct Answer: A 🗳️
How should roles and competencies be managed to adapt to rapid technological changes and market demands?
Correct Answer: D 🗳️
An organization wishes to acquire a service from a supplier in a different country but with similar working hours.
Which sourcing model should they use?
Correct Answer: A 🗳️
An organization experiences delays when creating and changing products and services. This is largely because software developers store code in their individual repositories.
Which approach would help to resolve this situation?
Correct Answer: C 🗳️
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