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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which of the following describes technical debt?

A) A collection of tasks related to previously used workarounds
B) A special method of investigating incidents
C) A repeatable approach to the management of incidents
D) An incident with significant business impact

2. A service provider has different product focused teams, plus a small problem management team.
What activity is MOST LIKELY to be a responsibility of the problem management team?

A) Investigating problems
B) Coordinating problem solving teams
C) Reviewing known errors
D) Identifying and logging problems

3. Which is a challenge of the monitoring and event management practice in a modern IT environment?

A) Service value streams
B) Volume of data
C) Lack of data
D) Lack of availability of monitoring tools

4. What is the MOST important factor to consider when deciding how to mitigate problems?

A) Business impact on service consumers
B) The number and frequency of related incidents
C) Technical impact on applications or infrastructure
D) Service level agreements for problem resolution

5. What is the MOST important reason for integrating monitoring with incident management?

A) To reduce visibility of services
B) To accelerate response to service issues
C) To eliminate user reporting
D) To increase infrastructure spending

Solutions: