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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

Question 1

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A. Escalation
B. Prioritization
C. Categorization
D. Detection

Question 2

Which process works with change management to ensure only authorized components are used?

A. Service portfolio management
B. Financial management for IT services
C. Knowledge management
D. Service asset and configuration management

Question 3

Which is an example of an internal customer?

A. An IT department that uses a network service obtained from a supplier
B. A retail bank that outsources its infrastructure to athird-party supplier
C. A customer who has a contract with an internet service provider for a broadband connection
D. The HR department whose payroll service is provided by their organization's IT department

Question 4

Which of the following correctly states the relationship between urgency, priority and impact?

A. Priority should be based on impact and urgency
B. Impact should be based on urgency and priority
C. Urgency should be based on impact and priority
D. Impact, priority and urgency are independent of each other

Question 5

Which process monitors and improves the performance of the service transition stage of the service lifecycle?

A. Service transition management
B. Change management
C. Design co-ordination
D. Transition planning and support

Solutions: