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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which describes a set of defined steps for implementing improvements?

A) The 'continual improvement register'
B) The 'improve' value chain activity
C) The 'continual improvement model'
D) The 'engage' value chain activity

2. What are guiding principles?

A) Recommendations that help an organization when adopting a service management approach
B) A set of interconnected activities that help an organization deliver a valuable service
C) A description of one or more services that help address the needs of a target consumer group
D) A set of specialized organizational capabilities for enabling value for customers

3. What is important for a 'continual improvement register' (CIR)?

A) Improvement ideas are tested, funded and agreed
B) Improvement ideas are documented, assessed and prioritized
C) Improvement ideas from many sources are kept in a single CIR
D) Improvement ideas that are not being actioned immediately are removed from the CIR

4. Which is a result of applying the guiding principle 'progress iteratively with feedback'?

A) Understanding the customer's perception of value
B) Understanding the current state and identifying what can be reused
C) The ability to discover and respond to failure earlier
D) Standardization of practices and services

5. Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A) Relationship managers
B) Developers
C) Customers
D) Suppliers

Solutions: