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1. Welche Vorgehensweise stellt sicher, dass genaue und zuverlässige Informationen zu Konfigurationselementen und den Beziehungen zwischen ihnen verfügbar sind?
A) Servicedesk
B) Überwachung und Ereignisverwaltung
C) Dienstkonfigurationsverwaltung
D) IT-Asset-Management
2. Welche Praxis braucht Menschen, die komplexe Systeme verstehen und über kreative und analytische Fähigkeiten verfügen?
A) Serviceanforderungsverwaltung
B) Problemmanagement
C) Aktivierung ändern
D) Service-Level-Management
3. Was hilft bei der Bewältigung eines Vorfalls, wenn unklar ist, welches Supportteam an dem Vorfall arbeiten soll?
A) Notfallwiederherstellungspläne
B) Schwärmen
C) Ziellösungszeiten
D) Selbsthilfe
4. Welches ist eine finanziell wertvolle Komponente, die zur Erbringung einer Dienstleistung beitragen kann?
A) Sponsor
B) IT-Anlage
C) Konfigurationselement
D) Serviceangebot
5. Was gewährt einem Benutzer Zugriff auf ein System?
A) Serviceanforderung
B) Serviceverbrauch
C) Servicevereinbarung
D) Leistungserbringung
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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