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Salesforce CRT-271 Exam, also known as Certification Preparation For Community Cloud Consultants, is a certification program offered by Salesforce that is designed to assess an individual's knowledge and skills in the areas of community cloud consulting. CRT-271 exam is aimed at individuals who are interested in pursuing a career in community cloud consulting or who are already working in the field and want to validate their skills and knowledge.
NEW QUESTION # 101
Universal containers (UC) is opening up its Salesforce Communities public Knowledge Base to include audiences from the EMEA region. UC wants to ensure that the topics included in the Community are translated into the appropriate languages. UC has enabled multi-language in the Community and is ready to translate. Which option should the Community Cloud consultant use to translate Topics associated to articles and discussions?
Select one or more of the following:
- A. Community Builder
- B. Translation Workbench
- C. Language Selector
- D. Content Targeting
Answer: C
NEW QUESTION # 102
How should a Salesforce Admin fulfil this requirement? Universal Containers needs to enable public access to Community content.
- A. Update the setting to Public Visibility to all Community pages in Setup.
- B. Update all pages to allow Public Visibility in Site.com Studio.
- C. Update preferences to allow access without login in Community Management.
- D. Update the setting to allow access without login in Community Settings.
Answer: C
NEW QUESTION # 103
Universal Containers needs to allow customers to self-register for their Community for customers. Existing contacts must be given Community access without creating duplicate contacts.
How should a Salesforce Admin perform this task?
- A. Uncheck the option Allow Duplicates in Salesforce in Community Management.
- B. Develop a batch process that will delete duplicate contacts in the Community and reassign users to existing contacts.
- C. Customise the CommunitiesSelfregcontroller Apex controller to identify duplicates and show an error message during registration.
- D. Create a validation rule to prevent duplicates and show an error message.
Answer: C
NEW QUESTION # 104
Northern Trail Outfitters launched a Community using the Customer Service template. Community users have requested quick access to the Projects custom object in the Community navigation. The Community user profile has Read access on this object. Which three actions should a Community Cloud consultant take to fulfil this request?
Choose 3 answers
Add a menu item to the Navigation Menu component
Define an External URL menu item type pointing to the Project list page Select the list view that appears on the Project landing page Create a web tab for the Project object through Tabs in Setup Define a Salesforce Object menu item type for the Project object
- A. Define the name, images, and features of the template
- B. Select the created Bolt solution in the Builder Themes
- C. Select the created Bolt solution in the Community Creation wizard
- D. Export the Customer Community using Site.com Studio
- E. Export the Customer Community template in the Builder Settings
Answer: B,C,E
NEW QUESTION # 105
A Community has two types of users:
- External users who can belong to multiple Communities.
- Internal users who belong to one or more Communities.
Which two features allows both user groups to navigate between each Community? Choose 2 answers.
- A. Mobile Administration.
- B. Appending "/one/one.app" to the Community URL.
- C. Community URL.
- D. Global Header.
Answer: C,D
NEW QUESTION # 106
Universal Containers needs to add a page to their Customer Service Template-based Community. Authors will manually add the content to the page. What should be the first step to add this page to the site?
Select one or more of the following:
- A. Clone an object page
- B. Clone a standard page
- C. Create an object page
- D. Create a standard page
Answer: D
Explanation:
typeswill enforce username uniqueness across
NEW QUESTION # 107
Universal Containers needs to match the color scheme of their Customer Service Template-based Community withUniversal Containers' branding colors.
What is the most efficient way to accomplish this task7
- A. Download HTML/CSS from the company's website and upload it inside the Experience Builder.
- B. Upload the company logo to generate a color palette that matches the company's brandingcolor.
- C. Select an available color scheme inside the Branding Editor that most closely matches the company's branding colors.
- D. Get HEX codes for branding colors from the company's website andmanually add them inside the Branding Editor.
Answer: B
NEW QUESTION # 108
You have just enabled Portal User Visibility in Setup > Sharing Settings. What is the benefit of doing this?
- A. Community users in the same community can see each other, regardless of the organisation-wide defaults
- B. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
- C. Community Managers are able to view all Community Users regardless of the organisation-wide defaults
- D. Portal users in the same customer or partner portal account can see each other, regardless of the organization-wide defaults
- E. Limited information on Community user profiles are publicly accessible e.g. Name, Photo, Reputation Level, Description
- F. All users with Write access to Cases on their profile are able to see all Cases owned by Community Members
Answer: D
NEW QUESTION # 109
Company X has created a community and wishes to change the branding to match their website. Which 3 actions could they take.
- A. Link to an external website and the CSS will be automatically generated
- B. Import the company logo and a custom color palette will be generated
- C. Use HEX values within the color swatch
- D. Use custom CSS
Answer: B,C,D
NEW QUESTION # 110
You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?
- A. Develop a lightning component that runs frequent promotions
- B. Build up a network of brand ambassadors and make them moderators in your community
- C. Ensure that you have community promotions built into your Journey Builder on Marketing Cloud
- D. Install the Communities Reports and Dashboards package from the AppExchange
- E. Develop Reports and Dashboards built of the Network Object to understand insights from your communit
Answer: D
NEW QUESTION # 111
Universal Containers builds a Community on the Napili template. They need to use a survey tool to collect feedback from members. What two things should the Salesforce Admin do to achieve this? Choose 2 answers
- A. Find and install a Visualforce survey app from the AppExchange
- B. Create a new page, add the standard survey components, and publish
- C. Build custom Lightning survey components for the template
- D. Find and install a Lightning survey app from the AppExchange
Answer: C,D
NEW QUESTION # 112
A Salesforce ISV partner is creating a Lightning Bolt Solution for a healthcare use case. What should the Community Cloud consultant use to distribute the Lightning Bolt solution?
- A. Change Set
- B. Unmanaged Package
- C. Metadata API
- D. Managed Package
Answer: D
NEW QUESTION # 113
How is visibility to Articles Types controlled for Community Members?
- A. Profile
- B. Community Settings
- C. All Articles Types within the shared data categories and visible to Community Members.
- D. Community Manager
- E. User Record
Answer: A
NEW QUESTION # 114
Universal Containers needs to enhance the customer experience by providing a capability to support French and Italian languages to their Community guest users. Their Community is built using the Napili template.
What two things should a Salesforce Admin do to accomplish this requirement? Choose 2 answers
- A. Add French and Italian languages to the Community using the Community Builder Page Editor
- B. Add French and Italian to Language Settings under Admin Setup
- C. Add French and Italian languages to the Community using Site.com configuration
- D. Add the Language Picker Component to make French and Italian available on the Community Pages
Answer: A,C
NEW QUESTION # 115
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updatedon research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalize content based on the Community member persona?
Select one or more of the following:
- A. Content Management
- B. Audience Targeting
- C. Visualforce Pages
- D. Custom Lightning Components
Answer: A
NEW QUESTION # 116
- Encourage collaboration among architects and builders
- Ensure that members have access to technical expertise about the structural capabilities and limitations of containers
-Facilitate the exchange and discussion of design ideas
Which three actions should the Admin take prior to launch?
Choose 3 answers
Select one or more of the following:
- A. Load test Chatter groups to make sure file and member counts won't be exceeded
- B. Make sure customers are members of only the Architect and Builder Community
- C. Establish moderation rules and processes for addressing flagged content
- D. Test the member profile permissions to make sure they are able to findand post relevant information
- E. Set up reputation levels that help users to identify people with greater expertise and incentivise participation
Answer: B,D,E
NEW QUESTION # 117
Universal Containers is building a community to drive channel sales. They have 2000 partner accounts. The high level capabilities for their partners are as follows: * Partner users should NOT be able to access accounts and cases that they do NOT have access to. * A Partner User must be able to create cases for all accounts in their account hierarchy irrespective if they are parent or child account. * Partner users must be able to collaborate within the private groups they are members of. What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
- A. Set External User Organization Wide Defaults to Private on the Account and Case Object
- B. Develop an Apex Managed Sharing Rule on the Account and Case Object
- C. Configure an Owner -based Sharing Rule on the Account and Case Object
- D. Create a Criteria -based Sharing Rule with read/write access on the Account and Case Object
Answer: A,B
NEW QUESTION # 118
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Salesforce CRT-271 (Certification Preparation For Community Cloud Consultants) Certification Exam is a certification exam that is designed for professionals who are interested in becoming community cloud consultants. CRT-271 exam is a comprehensive assessment of the candidate's knowledge and skills in various areas of community cloud implementation and management. It covers topics such as community cloud architecture, configuration, customization, security, and integration.
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