[Nov 09, 2025] Passing Key To Getting CASM Certified Exam Engine PDF
CASM Exam Dumps Pass with Updated Nov-2025 Tests Dumps
Peoplecert CASM Exam Syllabus Topics:
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NEW QUESTION # 17
How does the Agile Service Manager serve the organization?
- A. It does not serve the organization; it serves the Team
- B. By ensuring the Team is customer-focused
- C. By helping to improve the overall agility of the organization
- D. By focusing on outcomes over artifacts
Answer: C
Explanation:
The Agile Service Manager serves the organization by fostering agility and improving the ability to respond to change effectively.
A . Correct. The Agile Service Manager's role includes driving organizational agility by aligning processes and practices with Agile principles.
B . Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization.
C . Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles.
D . Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals.
Reference:
ITIL 4: Agile Service Management as part of organizational agility.
SAFe Framework: Role of leaders in promoting enterprise agility.
NEW QUESTION # 18
Which BEST describes the goal of Lean?
- A. To improve the flow of processes while reducing cost
- B. To improve overall customer value
- C. To remove waste and have fewer defects
- D. To eliminate unnecessary code or functionality
Answer: B
Explanation:
The ultimate goal of Lean is to enhance customer value by improving processes and removing waste. Let's analyze the options:
A . Incorrect. While improving process flow and reducing cost are Lean benefits, they are not the primary goal.
B . Incorrect. Removing waste and defects is part of Lean practices but serves the larger goal of delivering value.
C . Incorrect. Eliminating unnecessary functionality is one aspect of Lean software development, not the broader goal of Lean principles.
D . Correct. Improving customer value aligns with Lean's central objective of delivering what the customer truly needs and values while minimizing waste.
Reference:
Lean Thinking by Womack and Jones: Core principles emphasize customer value.
SAFe Framework: Lean Principles in scaled environments.
NEW QUESTION # 19
Which event includes activities such as creating and updating policies, identifying stakeholders, and drafting communication plans?
- A. Strategic Sprint
- B. Kickoff Meeting
- C. Sprint Retrospective
- D. Sprint Planning
Answer: B
Explanation:
The Kickoff Meeting sets the foundation for a project or process by addressing overarching policies, stakeholders, and communication strategies.
A . Incorrect. Sprint Planning focuses on defining the Sprint Goal and selecting backlog items for the Sprint.
B . Incorrect. The Sprint Retrospective reviews team performance and identifies improvement areas, not initial setup activities.
C . Correct. The Kickoff Meeting ensures alignment on policies, stakeholders, and communication plans.
D . Incorrect. A Strategic Sprint is not a formal Scrum event.
Reference:
Agile Project Management: Kickoff meeting guidelines.
NEW QUESTION # 20
What is a microprocess?
- A. Interrelated activities that take specific inputs and produce specific outputs
- B. All the activities from a customer request to a delivered product or service
- C. A distinct activity that can be defined, designed, implemented, and managed independently
- D. A set of activities for delivering an IT service
Answer: C
Explanation:
A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.
A . Incorrect. This describes a broader process, not a microprocess.
B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.
C . Incorrect. This describes a value stream, not a microprocess.
D . Incorrect. This describes an IT service process, not a microprocess.
Reference:
Agile and ITIL materials on service processes and their subdivisions.
NEW QUESTION # 21
What is a value stream?
- A. A set of activities that flow from the start of development to software deployment
- B. The importance, worth, or usefulness of an IT service
- C. All the activities from a customer request to a delivered product or service
- D. Enables the ability to do something when and how it is needed or desired
Answer: C
Explanation:
A value stream is a series of steps or activities that an organization undertakes to deliver value to a customer, starting from the initial request to the final delivery of a product or service. It represents the end-to-end flow of value and includes all tasks necessary for the creation and delivery of the product or service, regardless of whether they are performed by development teams, operations, or other departments.
Option Analysis:
A . Incorrect. While agility involves doing something as and when needed, this doesn't define a value stream.
B . Partially correct but too narrow. A value stream encompasses more than just development and deployment; it includes all activities related to delivering customer value.
C . Correct. This encapsulates the end-to-end activities from customer request to delivery, which aligns with the value stream concept in Lean and Agile practices.
D . Incorrect. This defines "value" in IT services, not the concept of a value stream.
Reference:
Lean Thinking by James P. Womack and Daniel T. Jones
SAFe Framework: Understanding Value Streams
ITIL 4: Managing Professional - High-Velocity IT, which includes value streams as part of ITSM evolution.
NEW QUESTION # 22
Which of the following is NOT a goal of Agile Process Improvement?
- A. Identify and eliminate waste
- B. Ensure alignment with other practices and processes
- C. Confirm ongoing relevancy and value creation
- D. Conduct regular reviews of practices and processes
Answer: D
Explanation:
Agile Process Improvement focuses on delivering value through iterative enhancements, aligning practices with Agile principles, and eliminating waste. While reviews are part of improvement, the act of conducting regular reviews is not an overarching goal.
A . Correct. Regular reviews are a practice, not a primary goal of Agile Process Improvement.
B . Incorrect. Eliminating waste is central to Agile Process Improvement, aligning with Lean principles.
C . Incorrect. Ensuring alignment across practices is vital for cohesive delivery.
D . Incorrect. Maintaining relevancy and value creation is a key Agile goal.
Reference:
ITIL 4: Process improvement goals in Agile Service Management.
NEW QUESTION # 23
Which statement about Practice Backlog Refinement is TRUE?
- A. It determines the user stories for the next Sprint
- B. It removes user stories that are not needed
- C. It adds more detail to user stories
- D. All of the above
Answer: D
Explanation:
Practice Backlog Refinement involves continuous improvement of the backlog to ensure it is actionable and aligns with team goals.
A . Correct. Refinement involves adding detail to user stories to make them ready for implementation.
B . Correct. During refinement, outdated or irrelevant user stories are removed to maintain backlog clarity.
C . Correct. Refinement helps prioritize and prepare user stories for inclusion in the next Sprint.
D . Correct. All of these actions are part of the refinement process.
Reference:
Scrum Guide 2020: Backlog Refinement process.
NEW QUESTION # 24
Which statement describes the Definition of Done?
- A. When a Team completes all of their work for a Sprint
- B. Items that need to be completed during the Sprint for success
- C. Shared understanding of expectations for an increment or backlog item
- D. From the Sprint Review, a description of what was completed during the Sprint
Answer: C
Explanation:
The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.
A . Incorrect. This describes Sprint requirements, not the Definition of Done.
B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.
C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.
D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.
Reference:
Scrum Guide 2020: Definition of Done.
NEW QUESTION # 25
Intelligent automation requires which initial element?
- A. Resilient technology
- B. Intelligent process
- C. Resilient process
- D. Intelligent tools
Answer: B
Explanation:
Intelligent automation begins with intelligent processes that are designed to adapt and respond to dynamic needs, supported by automation tools and resilient technology.
A . Correct. The foundation of intelligent automation is a process designed with adaptability and efficiency in mind.
B . Incorrect. Tools are important but secondary to having a well-designed process.
C . Incorrect. Resilient technology supports automation but does not serve as the starting point.
D . Incorrect. Resilient processes are an outcome of intelligent process design.
Reference:
ITIL 4: Role of intelligent automation in service management.
Agile and DevOps: Process-first approach to automation.
NEW QUESTION # 26
What does the Sprint Backlog provide the Agile Service Management Team?
- A. Both A and C
- B. Ability to be self-managing to meet the Sprint Goal
- C. List of requirements that must be met during the Sprint
- D. Description of how to meet the Sprint requirements
Answer: A
Explanation:
The Sprint Backlog provides the team with a clear understanding of what needs to be done and the freedom to self-manage to achieve the Sprint Goal.
A . Correct. The Sprint Backlog includes a plan for how the team will meet the Sprint requirements.
B . Incorrect. While the Sprint Backlog lists work items, this alone doesn't cover its full purpose.
C . Correct. Agile teams are self-managing, and the Sprint Backlog empowers them to organize their work autonomously.
D . Correct. Both A and C accurately describe the purpose of the Sprint Backlog.
Reference:
Scrum Guide 2020: Purpose and contents of the Sprint Backlog.
NEW QUESTION # 27
What is the term for a process that has enough value that people are willing to use it initially?
- A. Proof of Concept
- B. Minimum Value Process
- C. Beta Release
- D. Minimum Viable Process
Answer: D
Explanation:
A Minimum Viable Process (MVP) is the smallest functional version of a process that delivers enough value for initial use while allowing for iterative refinement.
A . Incorrect. "Minimum Value Process" is not a recognized term in Agile.
B . Correct. The MVP concept aligns with Agile principles, focusing on delivering value early while enabling incremental improvements.
C . Incorrect. A Beta Release applies to software products rather than processes.
D . Incorrect. A Proof of Concept demonstrates feasibility but does not necessarily deliver usable value.
Reference:
Lean Startup by Eric Ries: MVP concept.
Agile principles: Iterative delivery and customer feedback.
NEW QUESTION # 28
Who should select the automation tools to do a job?
- A. Site Reliability Engineer
- B. Those with the most knowledge of the job
- C. The Agile Service Management Team
- D. Agile Practice Owner
Answer: B
Explanation:
The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.
A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.
B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.
C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.
D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.
Reference:
DevOps practices: Collaborative tool selection.
ITIL 4: Importance of domain expertise in automation decisions.
NEW QUESTION # 29
Who makes the decision to release an Increment?
- A. The Agile Service Manager
- B. Both A and B
- C. The Agile Practice Owner
- D. The Team
Answer: C
Explanation:
In Scrum and Agile practices, the decision to release an increment typically lies with the Product Owner (or Agile Practice Owner in service contexts) because they are responsible for maximizing the value of the product and ensuring alignment with business needs.
A . Incorrect. While the team delivers the increment, the release decision is outside their authority.
B . Correct. The Agile Practice Owner is accountable for ensuring that a release aligns with business goals and customer needs.
C . Incorrect. The Agile Service Manager focuses on process facilitation, not increment releases.
D . Incorrect. The team supports increment development, but the release decision remains with the Agile Practice Owner.
Reference:
Scrum Guide 2020: Role of the Product Owner in release decisions.
NEW QUESTION # 30
Which statement about Agile is INCORRECT?
Agile is:
- A. A set of guiding values and principles
- B. A methodology
- C. Applicable beyond software development
- D. Brought to life via frameworks, standards, and processes
Answer: B
Explanation:
Agile is often misunderstood, and one common misconception is treating it as a methodology. Let's analyze the options:
A . Correct. Agile is applicable beyond software development. It originated in software but has since been applied to areas like marketing, operations, and even HR.
B . Incorrect. Agile is not a methodology. It is a mindset or philosophy characterized by values and principles outlined in the Agile Manifesto. Frameworks like Scrum, Kanban, or SAFe operationalize Agile, but Agile itself is not prescriptive.
C . Correct. Agile is defined by its guiding values and principles, which include customer collaboration, responding to change, and delivering value frequently.
D . Correct. Frameworks like Scrum and SAFe, as well as processes, help bring Agile principles into practice.
Reference:
Agile Manifesto: agilemanifesto.org
"Scrum Guide 2020" and "Kanban Method" for frameworks operationalizing Agile.
NEW QUESTION # 31
Which of the following is a benefit of Agile Service Management?
- A. Overcome constraints in process workflows
- B. Meet customer requirements faster and more accurately
- C. All of the above
- D. Improve the velocity of process improvement teams
Answer: C
Explanation:
Agile Service Management delivers numerous benefits by combining Agile principles with service management.
A . Correct. Agile Service Management overcomes workflow constraints by improving flexibility and adaptability.
B . Correct. Agile ensures faster delivery of services that meet customer needs.
C . Correct. Agile fosters incremental improvements, increasing the velocity of process improvement teams.
D . Correct. All of the above are true benefits of Agile Service Management.
Reference:
Benefits of Agile Service Management in ITSM frameworks like ITIL.
NEW QUESTION # 32
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