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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Small and Medium Enterprise (SME) Communications Solutions Exam |
| Exam Number: | 3000.3 / 3000-3 |
| Exam Format: | Scenario-based, Multiple Choice |
| Real Exam Qty: | 59 |
| Related Certifications: | Avaya SME Communications Solutions Avaya IP Office Implementation |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | Retired since June 23, 2012 |
| Exam Price: | $125 USD |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Pearson VUE Avaya Learning |
| Sample Questions: | ![]() |
| Exam Way: | Previously delivered via Pearson VUE testing centers; exam retired June 23, 2012 |
| Pre Condition: | No mandatory prerequisites; recommended experience with Avaya IP Office and SME communication systems |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
| Section | Weight | Objectives |
|---|---|---|
| Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - IP Office platform selection and sizing - Small Community Network (SCN) design |
| Maintenance & Troubleshooting | 10% | - Common issue resolution - Fault diagnosis and monitoring - Performance verification |
| Implementation & Configuration | 25% | - System setup, user and extension configuration - Call routing, ARS, trunk configuration - Licensing and feature activation |
| Telephony & Messaging Applications | 15% | - VoiceMail Pro and auto attendant - One-X Portal and user applications - Meet-me conferencing and CCR reporting |
| Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure |
| IP Office Hardware & Components | 15% | - Control units and expansion modules - Power options and hardware compatibility - Interface cards and endpoint support |
The 3000-3 exam is the official Avaya exam behind the Avaya Certified Implementation Specialist (ACSS) – SME Communications Solutions certification, validating the skills measured by the Avaya Small and Medium Enterprise (SME) Communications Solutions credential. It sits at the Specialist level of the Avaya certification program. It also connects to Avaya IP Office Implementation, Avaya SME Communications Solutions, so the knowledge you build here carries over to those tracks as well.
The 3000-3 exam contains 59 questions to be completed within 90 minutes. Before exam day, divide the available time by the question count to work out a comfortable per-question pace, and mark any item that eats into it so you can return later instead of getting stuck. Timed sessions in the Exam4PDF test engines make that pacing automatic — run at least two full-length mock exams under the clock so time pressure never becomes the reason you drop points.
The passing score for the 3000-3 exam is 70%, and the official registration fee is $125 USD. Retakes are not discounted — every new attempt means paying the full fee again — so it pays to measure yourself before you book. Work through the 59 practice questions on Exam4PDF, sit a timed practice test, and schedule your exam only when your scores are consistently comfortable. That simple habit is the cheapest exam strategy there is.
No mandatory prerequisites; recommended experience with Avaya IP Office and SME communication systems Requirements can change when Avaya revises its certification program, so confirm the current eligibility rules on the official exam page before you register.
You can book the Avaya Small and Medium Enterprise (SME) Communications Solutions exam through the official registration channels below:
As for delivery, the exam is offered in the following format: Previously delivered via Pearson VUE testing centers; exam retired June 23, 2012. Choose the option that suits you best when you book your seat.
Avaya recommends the following training resources for the Avaya Small and Medium Enterprise (SME) Communications Solutions exam:
Official courses build the foundation; the 59 practice questions from Exam4PDF then show you how that knowledge is examined, so the two work best together.
Yes. Exam4PDF provides a free 3000-3 PDF demo so you can review the question style and answer quality before purchasing. Every purchase also includes 365 days of free updates — if Avaya revises the exam during that period, the updated material reaches you at no cost. Once the free-update year ends, you can extend your update service at a 50% discount.
Every Avaya Small and Medium Enterprise (SME) Communications Solutions purchase on Exam4PDF is covered by a 100% money-back guarantee with clear conditions: if you take the corresponding exam within 60 days of your purchase and do not pass, you can claim a full refund by submitting a scanned copy of your exam enrollment slip and your official score report as a PDF within two days of the exam date; claims are processed within seven days of submission. The guarantee does not apply to exams taken within three days of purchase, to material that was downloaded but never used in an exam attempt, or to free products and expired orders, and the candidate name must match the payer name. If you would rather not take a refund, you can instead exchange your purchase for two free exam preparation products of equal value and keep the update service on your original product.
Delivery is instant: your download is sent to your email within one minute of payment, with no limit on how many computers you may install the material on. If nothing arrives within two hours, check your spam folder and contact customer service for help.
The Avaya Small and Medium Enterprise (SME) Communications Solutions exam blueprint is organized into 6 domains. The first three are:
For the complete domain-by-domain breakdown, scroll up to the full exam topics outline above and use it to plan how you distribute your study time.
What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
Correct Answer: A,E 🗳️
Which line must be added to the 46vpnsetting.txt file to inform 4600 Series VPN remote telephones to use IP Office licensing?
Correct Answer: C 🗳️
The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
Correct Answer: D 🗳️
A client has an office with 40 real estate agents sharing twenty 9600 series IP telephones. A 20 - channel SIP trunk on a dedicated 2 MB connection will be used. The LAN has a 5MB VLAN with QoS to support the VolP traffic. The customer wants the highest voice quality while keeping Voice Compression Module (VCM) resource use at a minimum. Which codecs should be used for the SIP trunk and IP telephones to meet the client requirements?
Correct Answer: A 🗳️
A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?
Correct Answer: A 🗳️
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