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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura Contact Center CCT and Multimedia Implementation Exam |
| Exam Number: | 6209 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Scenario-Based Questions, Multiple Choice |
| Available Languages: | English |
| Real Exam Qty: | 53 - 65 |
| Passing Score: | 67% - 69% |
| Exam Price: | $125 USD |
| Exam Duration: | 90 minutes |
| Recommended Training: | Avaya Aura Contact Center Documentation Avaya Official Implementation Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Sample Questions: | ![]() |
| Exam Way: | Computer-based proctored exam at Pearson VUE testing centers or authorized online proctored delivery |
| Pre Condition: | Recommended knowledge of Avaya Aura Contact Center architecture, networking, and practical implementation experience; no mandatory prerequisites |
| Official Syllabus URL: | https://support.avaya.com/learning/ |
| Section | Weight | Objectives |
|---|---|---|
| Implementation Preparation | 20% | - Pre-installation Planning
|
| Implementation Validation | 15% | - System Testing
|
| Configuration | 30% | - Integration
|
| Installation | 20% | - Client Installation
|
| Troubleshooting and Maintenance | 15% | - Issue Resolution
|
Avaya Aura Contact Center CCT and Multimedia Implementation is an official Avaya certification exam, registered under the code 6209. Passing it awards the Avaya Certified Implementation Specialist (ACIS) - Avaya Aura Contact Center CCT and Multimedia certification, a credential at the Specialist level. Successfully passing matters to every candidate because the credential keeps working for your career long after exam day.
You will answer 53 - 65 questions within 90 minutes on the Avaya Aura Contact Center CCT and Multimedia Implementation exam. That combination rewards candidates who practiced under realistic timing, so make timed sessions in the Exam4PDF engine a daily habit; one to two hours a day is enough when every minute rehearses the real thing.
Avaya Aura Contact Center CCT and Multimedia Implementation requires 67% - 69% to pass, and official registration costs $125 USD. Since every retake charges $125 USD again, diligent daily practice is the cheapest strategy available. Let your Exam4PDF practice scores confirm readiness across several consecutive sessions before you book.
Avaya recommends the following training for Avaya Aura Contact Center CCT and Multimedia Implementation candidates.
Training broadens your technology knowledge; the 53 practice questions in the Exam4PDF 6209 package sharpen it into exam-day scoring ability.
Sign-up for Avaya Aura Contact Center CCT and Multimedia Implementation runs through the official channels below.
One logistics note: the exam is delivered Computer-based proctored exam at Pearson VUE testing centers or authorized online proctored delivery.
Recommended knowledge of Avaya Aura Contact Center architecture, networking, and practical implementation experience; no mandatory prerequisites
Vendor requirements do change, so verify the current conditions before registering on the official exam page.
The Avaya Aura Contact Center CCT and Multimedia Implementation blueprint covers 5 domains, with the largest being Installation (20%), Implementation Validation (15%), and Troubleshooting and Maintenance (15%). The full topic list is above on this page; it tells you exactly where your daily hour or two earns the most marks.
Yes, download the free demo of the Avaya Aura Contact Center CCT and Multimedia Implementation questions before deciding, and read former customers' comments for an independent verdict. After purchase, new versions download free for one year, and when your product expires you can extend the update service at a 50% discount. Returning customers also enjoy bountiful discounts on future exams.
Your purchase carries a 100% money-back guarantee with defined conditions. Take the Avaya Aura Contact Center CCT and Multimedia Implementation exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
Delivery is instant: download upon payment, with an email copy arriving within one minute. If nothing arrives within 2 hours, check spam and contact our 24/7 agents, who solve problems with infinite patience. Installation is unlimited across your computers.
Which two services for Contact Center Multimedia (CCMM) are set as mandatory automatic startup? (Choose two.)
Correct Answer: A,B 🗳️
A technician has completed a Communication Control Toolkit (CCT) installation. What post install task must be undertaken in order to prevent undesirable issues which may interfere with normal operation of the contact center?
Correct Answer: B 🗳️
The customer with Contact Center Multimedia (CCMM) installed and configured does not get emails to agents when logged in on the inbound skillset with AAAD. Which three system parameters can be checked in the CCMM dashboard to troubleshoot this problem? (Choose three).
Correct Answer: A,B,E 🗳️
A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?
Correct Answer: D 🗳️
A technician is installing the Avaya Aura Agent Desktop (AAAD) on an agent computer. Which three prerequisite software packages are installed as part of this installation? (Choose three).
Correct Answer: C,D,E 🗳️
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