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| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Interaction Center and Avaya Operational Analyst Implementation and Maintenance Exam |
| Exam Number: | 3310 |
| Exam Format: | Scenario-Based, Multiple Choice |
| Real Exam Qty: | 60 - 70 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD (varies by region) |
| Exam Duration: | 105 minutes |
| Passing Score: | 68% - 70% |
| Available Languages: | English |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) |
| Recommended Training: | Avaya Interaction Center and Operational Analyst Implementation |
| Exam Registration: | Avaya Learning Center Pearson VUE Registration |
| Exam Way: | Proctored exam available online or at authorized test centers via Pearson VUE |
| Pre Condition: | Basic knowledge of Avaya contact center solutions; recommended completion of related training courses |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/18900 |
| Section | Weight | Objectives |
|---|---|---|
| Configuration & Administration | 20% | - User and access management - System configuration settings - Service configuration and optimization |
| System Architecture & Components | 25% | - Centralized administration framework - Avaya Interaction Center (IC) components and functions - Avaya Operational Analyst (OA) architecture |
| Maintenance & Backup | 15% | - Backup and recovery strategies - Software updates and patches - Routine maintenance procedures |
| Troubleshooting & Support | 15% | - Diagnosing common system issues - Resolving integration and performance problems - Log analysis and monitoring |
| Installation & Integration | 25% | - Integration points between IC and OA - Hardware and software requirements - Deployment procedures |
The Avaya Interaction Center and Avaya Operational Analyst Implementation and Maintenance is Avaya's certification exam for Avaya Certified Implementation Specialist (ACIS), at the Specialist level. It's demanding enough to intimidate — timed practice is the cure. Related credentials include Avaya Certified Support Specialist (ACSS).
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The Avaya Interaction Center and Avaya Operational Analyst Implementation and Maintenance is delivered Proctored exam available online or at authorized test centers via Pearson VUE — pick the arrangement that suits you when booking.
105 minutes for 60 - 70 questions. The Exam4PDF APP engine imitates the real test — set timed exams, mark performance, point out mistakes — so exam day feels rehearsed.
The Avaya Interaction Center and Avaya Operational Analyst Implementation and Maintenance blueprint spans 5 domains — including Installation & Integration (25%), System Architecture & Components (25%), Troubleshooting & Support (15%). The complete outline above lists every subtopic; our IT staff keep the material aligned daily.
Basic knowledge of Avaya contact center solutions; recommended completion of related training courses Eligibility rules change over time, so verify the current requirements on the official page (official 3310 exam page) before registering.
$125 USD (varies by region) per attempt, 68% - 70% to pass. Retakes cost the full fee — practice whenever you want with the 0 practice questions for the 3310 exam at Exam4PDF.
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