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| Certification Vendor: | SAP |
|---|---|
| Exam Name: | CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C_TCRM20_71 |
| Available Languages: | English |
| Exam Price: | Approx. $500 USD / €450 EUR (varies by region) |
| Real Exam Qty: | 80-95 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple response, Multiple choice |
| Exam Duration: | 180 minutes |
| Related Certifications: | SAP CRM 7.0 Series Certifications SAP Certified Application Associate - CRM |
| Passing Score: | 63% |
| Recommended Training: | SAP CRM Fundamentals Training SAP CRM 7.0 EhP1 Academy |
| Exam Registration: | SAP Learning Hub SAP Training & Certification Shop |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_tcrm20_71-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp1-g/ |
| Section | Weight | Objectives |
|---|---|---|
| SAP CRM Master Data | 12% | - Products and pricing - Territory management - Business partners |
| Special Processes & Service Management | 8-12% | - Complaint and returns processing - Service order management - Service agreements |
| SAP CRM Basic Functions | 12% | - Transaction processing - Organizational model - Billing and contracts |
| CRM Business Scenarios | 8-12% | - Marketing processes - Sales processes - Service processes |
| CRM User Interface & Configuration | 8-12% | - Customization basics - Navigation and profile settings - WebClient UI |
| SAP CRM Technology and Integration | 12% | - CRM middleware - ERP integration - UI framework and business roles |
| SAP CRM Interaction Channels | 12% | - Mobile scenarios - Web channel - Interaction center |
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 95 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam requires 63% to pass, and registration costs Approx. $500 USD / €450 EUR (varies by region). A failed attempt means paying the same fee again — a readiness check with the Exam4PDF engines before booking is the cheaper option.
The C_TCRM20_71 exam is a SAP certification exam validating the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 syllabus shown above. It belongs to these credential paths: SAP Certified Application Associate - CRM, SAP CRM 7.0 Series Certifications. Candidates in 2026 start with Exam4PDF's 95 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Exam4PDF issues a full refund if you take the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The official SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 outline defines 7 domains. The leading three are CRM User Interface & Configuration (8-12%), SAP CRM Master Data (12%), and SAP CRM Basic Functions (12%). The full list is in the topics section above, and Exam4PDF's 95 practice questions cover each one.
No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised Since requirements change over time, confirm the latest on the official SAP exam page before scheduling.
The SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam contains 80-95 to complete within 180 minutes. Timed simulation in the Exam4PDF Desktop Test Engine teaches that rhythm before exam day does.
SAP recommends these training resources for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam:
Follow the training with steady self-testing — the 95 practice questions from Exam4PDF help you apply theory and fill any gaps the training leaves.
Online proctored via SAP Certification Hub or onsite at authorized test centers Register for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam through these official channels:
After booking, Exam4PDF delivers your practice questions within 1 minute — preparation starts the same day.
When replicating business partners from SAP CRM to SAP ERP, what information in the business partner record determines the account groups that are assigned to a customer master?
Correct Answer: A 🗳️
What do you have to do to execute a marketing campaign?(Choose two)
Correct Answer: A,C 🗳️
Which of the following describes an accurate SAP CRM user interface strategy?(Choose three)
Correct Answer: A,C,E 🗳️
What is the purpose of condition maintenance groups in CRM pricing?
Correct Answer: D 🗳️
What is a pricing procedure in a business transaction used for?
Correct Answer: D 🗳️
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