HP HP2-I14 exam : Selling HP Supplies 2020

HP2-I14 Exam Simulator
  • Exam Code: HP2-I14
  • Exam Name: Selling HP Supplies 2020
  • Updated: Sep 12, 2026
  • Q & A: 36 Questions and Answers

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HP HP2-I14 Exam Syllabus Topics:

SectionWeightObjectives
Business Outcomes & Competitive Differentiation15%- Reducing downtime and service calls
- Protecting printer hardware and warranty
- Maximizing long-term customer value
HP Supplies Portfolio30%- HP JetIntelligence and ink technologies
- HP specialty media and paper
- Original HP ink and toner cartridges
- Comparison with non-HP supplies
HP Programs, Tools & Sustainability25%- Sustainability and environmental impact
- HP Planet Partners recycling program
- HP sales and support resources
- HP Instant Ink and subscription services
HP Supplies Sales Cycle & Value Proposition30%- Quality, reliability, and yield advantages
- Positioning Original HP supplies benefits
- Hidden costs of non-genuine supplies
- Identifying customer needs and pain points

HP Selling HP Supplies 2020 Sample Questions:

Question #1

A new SMB customer tells you that they can't afford Original HP ink supplies for their daily in-house printing jobs. How should you respond?

  • A. Point out that by using Original HP ink supplies, they can avoid costly reprints, wasted paper, and wasted time.
  • B. Explain the Original HP ink supplies purchased in bulk actually cost less than non-HP ink supplies.
  • C. Compare the time spent refilling used ink cartridges with the amount of time spent ordering Original HP ink supplies directly from HP.
  • D. Share studies that show the savings gained from working directly with HP as a trusted supplier of printing supplies.
Answer: A
Question #2

A customer with a limited budget is considering buying non-HP toner cartridges to save money. What can you tell this customer about how Original HP supplies can reduce total cost of ownership (TCO)?

  • A. Possible printer damage caused by a non-HP cartridge is an expense that contributes to greater TCO.
  • B. Because Original HP cartridges are made with recycled plastics, empty cartridges can be returned to HP at no charge.
  • C. Original HP supplies meet eco-label criteria, lowering TCO.
  • D. Familiar and intuitive ordering and replacement procedures minimize maintenance time for lower TCO.
Answer: C
Question #3

What advantage do Original HP PageWide cartridges provide?

  • A. They use industry-standard formulations of black and color Inks to allow easy and affordable refills.
  • B. They come with a lifetime replacement warranty.
  • C. They use proprietary algorithms to help determine print history and print behavior for specific printers.
  • D. They print to the end of the page consistently, avoiding half-printed and poor-quality pages when the cartridge is ready for replacement.
Answer: D
Question #4

A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)

  • A. Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
  • B. Original HP ink is formulated with centuries of combined experience from scientists and engineers.
  • C. Each new Original HP ink cartridge takes up to five years of development and is the result of more than
    1,000 prototypes.
  • D. Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
  • E. Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
Answer: A,C

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