2023 Realistic Exam4PDF Field-Service-Consultant Dumps PDF - 100% Passing Guarantee
Free Salesforce Field-Service-Consultant Exam Questions and Answer
NEW QUESTION # 41
Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?
- A. Modify the user's Profile.
- B. Update Public Group membership.
- C. Modify the user record.
- D. Assign a Field Service Mobile License to the user.
Answer: D
NEW QUESTION # 42
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?
- A. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
- B. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
- C. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.
- D. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
Answer: B
NEW QUESTION # 43
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 1 as a Preferred Resource.
- C. Assign Contractor 2 as an excluded Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: A
NEW QUESTION # 44
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
- A. Create a custom Gantt action to call an Apex class to reschedule appointments.
- B. Write a batch Apex class to unschedule low priority work orders.
- C. Apply the Reshuffle action within the Gantt.
- D. Define a Global Optimization job to run hourly.
Answer: C
NEW QUESTION # 45
Approximately 70% of Universal Containers^ site visits are inspections and quotation sessions that take roughly the same amount of time and set of resource skills to complete.
What should a Consultant recommend to streamline the creation of these Work Orders?
- A. Create a child Work Order for each similar site visit.
- B. Create Work Types for use on Work Orders.
- C. Create a work flow to clone the Work Order.
- D. Create a standard set of Work Order Line Items.
Answer: B
Explanation:
Explanation
Work types are used to define the standard duration and skills required for a specific type of work. By creating work types for similar site visits, the creation of work orders can be streamlined and standardized.
References:
https://trailhead.salesforce.com/en/content/learn/modules/field_service_basics/field_service_work_types
NEW QUESTION # 46
Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers
- A. Add the preferred resource service objective to the scheduling policy.
- B. Add the technician as a preferred resource on the account record.
- C. Create a child work order for maintenance on the original installation work order.
- D. Add the technician as the required resource on the service appointment.
Answer: A,B
Explanation:
Explanation
These are two actions that can help ensure that the technician who performed a customer's initial installation is also assigned to subsequent service calls. A preferred resource is a resource that has a preference or affinity for working with a specific account or service territory. A preferred resource service objective is a service objective that prioritizes resources that are preferred for an account or service territory. By adding the technician as a preferred resource on the account record, and adding the preferred resource service objective to the scheduling policy, the system can assign the technician to future service appointments for that account.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_preferred_resources.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fsl_service_objectives.htm&type=5
NEW QUESTION # 47
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
- A. Add the Service Territory Location Related List on the Location page layout.
- B. Create the Service Territory Location as a Service Territory lookup field.
- C. Create the Service Territory Location as a Location lookup field.
- D. Add the Service Territory Location Related List on the Service Territory page layout.
Answer: A,D
NEW QUESTION # 48
universal containers want to track the time a service resource spends on each step of a more complex repair job. This time could include travel, prep and on site time How could a service resource's timesheet be configured to track the total time spent?
on each step?
- A. Relate the timesheet entries to the service appointment
- B. Relate the time sheet to the service appointment
- C. Relate the timesheet entries to the work order line time
- D. Relate the time sheet to the work order line item
Answer: C
NEW QUESTION # 49
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?
- A. Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.
- B. Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.
- C. Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.
- D. Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.
Answer: C
NEW QUESTION # 50
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?
- A. Work order to represent the preventative maintenance on the asset - service appointment to represent the different operations - work order line item to represent the visit
- B. Work order to represent the preventative maintenance on the asset - work order line item to represent the different operations - service appointment to represent the visit
- C. Service appointment to represent ante the preservative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit
- D. Work order line item represent the preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit
Answer: B
Explanation:
Explanation
Work Orders are records that track customer requests for service such as repairs or maintenance[87]. Work Order Line Items are records that track specific tasks or products related to a work order[88]. Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[89]. Using this data model would allow Universal Containers' technicians to follow a standard operating procedure while performing maintenance on an individual asset by creating different work order line items for different operations and capturing notes and status updates for each line item. It would also allow scheduling and dispatching one service appointment for one visit. Service appointment to represent preventative maintenance on the asset - work order line item to represent the different operations - work order to represent the visit would not work because service appointments cannot be related directly to assets. Work order line item represent preventative Maintenance on the asset - work order represent the different operations- service appointment to represent visit would not work because work order line items cannot be related directly to assets. References: https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5
NEW QUESTION # 51
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 2 as an Excluded Resource.
- B. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: B
NEW QUESTION # 52
Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
- A. Appointments on the first Tuesday of the month
- B. Site inspections during the first week of the "year
- C. Quarterly sales visits to a customer
- D. Weekly recurring appointments at 8:00 AM
Answer: A,D
Explanation:
Explanation
These two scenarios are fully supported by Maintenance Plans, which allow creating recurring work orders and service appointments based on various criteria. References:
https://help.salesforce.com/s/articleView?id=sf.fs_maintenance_plans_overview.htm&type=5
NEW QUESTION # 53
A customer wants to import the previous 10 years of customer purchase data in their Marketing Cloud account. Through discovery, it is determined there are over 200 million records they plan to upload via the REST API, and this volume will continue to grow as the current purchase data is added.
Which two questions should be asked for further discovery?
Choose 2 answers
- A. What time of day are the API calls made?
- B. How many API calls are included in their License?
- C. Does their License include the Large Data Extensions feature?
- D. Why do they require 10 years of historical data in Marketing Cloud?
Answer: B,D
NEW QUESTION # 54
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
- A. Create a work rule with two required skills
- B. Create a crew with two technicians
- C. Create a two-service crew
Answer: B
NEW QUESTION # 55
Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?
- A. Creating Entitlements for Work Orders requires Lightning to be enabled.
- B. Managing page layouts and milestone trackers can be done in salesforce1.
- C. Creating Entitlements for Cases and Work Orders must be separated.
- D. Managing page layouts and validation rules can be done in Salesforce Lightning.
Answer: C
NEW QUESTION # 56
Each container consists of multiple parts that are tracked by Asset records. Universal Containers's customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field
Service to track the work performed?
- A. Create a Work Type to automatically create relevant line items for each Asset.
- B. Create a Work Order and Work Order Line Item for each Asset being serviced.
- C. Create a Work Type and Work Order for each Asset being serviced.
- D. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
Answer: B
Explanation:
Explanation
This option allows tracking the work performed for each asset separately and associating it with a work order and a service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 57
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?
- A. The Preferred Resource service objective is ignored for active Crew Members.
- B. Capacity-based scheduling is supported for Service Crews.
- C. A service resource can only be 2 member of 2 single Crew
- D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
Answer: C
NEW QUESTION # 58
Universal container UC has 140 service resources who handle 2400 service appointment per day How should UC define the service territories to ensure the high quality of optimization and dispatcher experience?
- A. Five service territories with fewer than 500 service appointment per day
- B. One service territory with four polygons
- C. Two service territories that split the service resource evenly
- D. The service territories with fewer than 50 resource
Answer: D
NEW QUESTION # 59
Which two configurations can companies add to brand the Field Service mobile app?
- A. Company address
- B. Company Colors
- C. Company style sheets
- D. Company logo
Answer: B
NEW QUESTION # 60
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
- A. Fix Overlaps
- B. Fill-in Schedule
- C. Resource Schedule Optimization
- D. Reschedule Appointment
Answer: C
Explanation:
Explanation
This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. References:
https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5
NEW QUESTION # 61
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working
100 hours per week. How should this be configured in the system?
- A. Create 100 Service Appointments with Contractors as Required Resources.
- B. Create a Capacity-based Resource with 100 hours capacity a week.
- C. Create a Resource with 20 hours available a day.
- D. Create 5 Resources with 20 hours available a week.
Answer: B
NEW QUESTION # 62
One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?
- A. Configure a Maintenance Plan.
- B. Implement Path for Work Orders.
- C. Define a repeating Work Type.
- D. Build a Process for Service Appointments.
Answer: A
NEW QUESTION # 63
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
- A. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
- B. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
- C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
- D. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
Answer: D
Explanation:
Explanation
Frequency is a field on the Maintenance Plan object that defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[228]. Generation Timeframe is a field on the Maintenance Plan object that defines how many work orders should be generated from maintenance plans at a time such as 1, 2, or 12[229]. Auto-generate work orders is a field on the Maintenance Plan object that enables or disables the automatic generation of work orders from maintenance plans[230]. Setting Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders would allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit by creating maintenance plans that generate one work order per month for 12 months but do not generate them automatically until the customer calls[231]. Setting Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for one month and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for 12 months and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders would not allow Universal Container
NEW QUESTION # 64
Which three objects are associated to the Work Type? Choose 3 answers
- A. Products Required
- B. Resources
- C. Service Appointments
- D. Articles
- E. Skill Requirements
Answer: A,D,E
NEW QUESTION # 65
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
- A. Update the Case Feed and tag the associated Service Representative.
- B. Update the Work Order and its associated parent Account.
- C. Update the Service Appointment and its associated parent record.
- D. Update the Work Order Line Item and its associated parent Asset.
Answer: D
NEW QUESTION # 66
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