EXIN SIAMF Practice Test Pdf Exam Material
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EXIN SIAMF Exam Syllabus Topics:
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NEW QUESTION 16
Which set of common process considerations includes understanding how compliance and assurance will be managed?
- A. ownership of the end-to-end process
- B. data and information
- C. toolset
- D. complexity
Answer: B
NEW QUESTION 17
What is a benefit ofadopting SIAM for an organization?
- A. SIAM provides a single point of control for the integrated delivery of services.
- B. SIAM makes service providers accountable for the end-to-end delivery of services.
- C. SIAM provides service providers with a tool to support their internal processes.
- D. SIAM enables effective contracts between the service integrator and the service providers.
Answer: A
NEW QUESTION 18
What is an activity of the Plan and Build stage of the SIAM roadmap?
- A. appoint service providers
- B. define the strategic objectives
- C. performance management and improvement
- D. selecting the implementation approach
Answer: A
NEW QUESTION 19
The service desk for a particular SIAM ecosystem is provided by an internal service provider.
Who is responsible for managing the performance of the service desk against their service targets?
- A. internal service provider
- B. customer organization
- C. retained capabilities
- D. service integrator
Answer: D
NEW QUESTION 20
What is the objective of the Implement stage of the SIAM roadmap?
- A. complete the design of the SIAM model, including the services that are in scope
- B. manage the transition of the previous ecosystem from the current state to the desired state
- C. manage day to day service delivery, processes, teams and tools
- D. define the strategy and outline the model for SIAMand the services in scope
Answer: B
NEW QUESTION 21
What generally results from a lack of trust between the customer organization and the service integrator?
- A. reduction in the successful deployment of service patches and releases
- B. customer organization access to data may be reduced
- C. duplication of roles and activities and micro-management
- D. SIAM transition measures of success are not understood
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 22
What is an example of an end-to-end service measurement?
- A. percentage of SLA targets met by one of the external service providers
- B. average call pickup time at the service desk (in seconds)
- C. percentage of service downtime related tofailed changes
- D. average availability of an application
Answer: C
NEW QUESTION 23
What is the earliest stage of the SIAM roadmap in which gaps between process activities need to be identified and addressed?
- A. Discovery and Strategy
- B. Plan and Build
- C. Run and Improve
- D. Implement
Answer: B
NEW QUESTION 24
What is a mitigation for the risk of ineffective data segregation?
- A. regularly reviewing reports to confirm they are still fit for purpose
- B. documenting the expected benefits
- C. designing and implementing end-to-end security management
- D. implementing clear policies for data, tooling and processes
Answer: C
NEW QUESTION 25
What can an organization use to address the challenge of measuring the success of SIAM?
- A. structural elements
- B. a process model
- C. a governance model
- D. a performance management and reporting framework
Answer: D
NEW QUESTION 26
What is a characteristic of the layers in a SIAM ecosystem?
- A. The service integrator layer cannot be provided by the customer organization.
- B. The service provider layer is where end-to-end service governance, assurance and coordination is performed.
- C. The service providers cannot be part of the customer organization.
- D. The service integrator is independent from the retained capabilities, even if it is internally sourced.
Answer: D
NEW QUESTION 27
What driver is related to service satisfaction?
- A. a corporate governance requirement, for instance a new act
- B. prevention of duplication of resources and activities across multiple service providers
- C. the reduction of Shadow IT
- D. the pace with which changes are made to meet business requirements
Answer: D
NEW QUESTION 28
What generally results from a lack of trust between the customer organization and the service integrator?
- A. reduction in the successful deployment of service patches and releases
- B. customer organization access to data may be reduced
- C. duplication of roles and activities and micro-management
- D. SIAM transition measures of success are not understood
Answer: C
NEW QUESTION 29
Which process records and manages service issues that are interrupting theavailability of a service?
- A. problem management
- B. incident management
- C. change management
- D. request fulfillment
Answer: B
NEW QUESTION 30
What is a practice associated with creating a tooling strategy?
- A. ease of adding and removing SLA's
- B. ease of adding and removing business requirements
- C. ease of adding and removing service providers
- D. ease of adding and removing data dictionaries
Answer: C
NEW QUESTION 31
What is an objective of the Discovery and Strategy stage of theSIAM roadmap?
- A. obtain full approval of the SIAM model
- B. put in place and in use the new SIAM model
- C. establish the SIAM transition project
- D. complete the design of the SIAM model
Answer: C
NEW QUESTION 32
Which process ensures that service performance meets agreedrequirements?
- A. service level management
- B. project management
- C. incident management
- D. change management
Answer: A
NEW QUESTION 33
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