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NEW QUESTION # 16
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding the risks involved with digital opportunities
- B. Understanding which systems will form die digital technology programme
- C. Understanding how to identify potential opportunities
- D. Understanding emerging technologies Hal could affect the organization
Answer: B
NEW QUESTION # 17
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Customer and market relevance supported by operational excellence
- B. Ecosystem disruption supported by operational excellence
- C. Operational excellence supported by customer and market relevance
- D. Market relevance supported by ecosystem disruption
Answer: A
Explanation:
Customer and market relevance is about understanding and meeting the needs and expectations of customers and markets, especially in a dynamic and competitive environment. Operational excellence is about delivering services efficiently and effectively, with high quality and reliability. An innovative social media platform can help improve engagement with young consumers by enhancing customer and market relevance, while operational excellence can support the delivery of the platform and its services. Reference: ITIL 4 Leader: Digital and IT Strategy, page 15-16
NEW QUESTION # 18
A software development organization has a very traditional way of working that no longer meets their market needs. They currently manage all budgets via their development and operations business units. They want to change so that they can develop and deploy solutions rapidly In response to constantly changing market needs.
How should they change their funding model to support this?
- A. Switch to funding programmes and protects
- B. Switch 10 funding teams and value streams
- C. Provide additional funding via the research and development budget
- D. Provide additional funding lo development and operations
Answer: B
Explanation:
Switching to funding teams and value streams is the best way to change their funding model to support their objective of developing and deploying solutions rapidly in response to constantly changing market needs. Funding teams and value streams means allocating budgets based on the value delivered by cross-functional teams working on end-to-end processes that create value for customers. This can help increase agility, flexibility, collaboration, and innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 50-51
NEW QUESTION # 19
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Cannibalism
- B. Concurrence
- C. synergism
- D. Erosion
Answer: C
Explanation:
Synergism is a parallel model that is based on using the income generated by an existing business model to fund a new digital business model until it can fund itself. It is a way of balancing the risks and rewards of innovation and disruption by creating a synergy between the old and the new business models. Reference: ITIL 4 Leader: Digital and IT Strategy, page 39
NEW QUESTION # 20
The leaders of an organization ate defining an approach to optimize its value streams and processes to create a more efficient way of working.
What should this approach focus on?
- A. Organizational resilience
- B. Uninterrupted delivery
- C. Elimination of waste
- D. Organizational agility
Answer: C
NEW QUESTION # 21
Which is an example of industry disruption?
- A. A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers
- B. A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets
- C. A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader
- D. An organization transitioned a large number of its services to a cloud provider to remain competitive In their market
Answer: A
NEW QUESTION # 22
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
- A. Intelligent automation
- B. Complex automation
- C. Simple automation
- D. Technology replacement modernization
Answer: C
NEW QUESTION # 23
An organization wants to ensure that all Key stakeholders are aware of the strategic direction and support it.
What is the MOST approach to achieve this?
- A. Deliver compulsory strategic awareness sessions regularly
- B. Ensure there is one common communication channel for the strategy
- C. Utilize metrics to ensure stall comply with the strategy
- D. Tallor strategic communications to the stakeholders preferences
Answer: D
NEW QUESTION # 24
An organization is aiming to use an innovative social media platform to improve engagement with young consumers.
What should the organization's strategy focus on?
- A. Customer and market relevance supported by operational excellence
- B. Ecosystem disruption supported by operational excellence
- C. Operational excellence supported by customer and market relevance
- D. Market relevance supported by ecosystem disruption
Answer: A
NEW QUESTION # 25
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Sourcing strategy
- B. Organizational resilience
- C. Uninterrupted delivery
- D. Technology replacement modernization
Answer: A
Explanation:
A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. Reference: ITIL 4 Leader: Digital and IT Strategy, page 75-76
NEW QUESTION # 26
Which is the BEST description of the relationship between organization's products, services, and resources?
- A. An organization's products are required for the execution of an activity
- B. An organization's resources are combinations of the organization's services
- C. An organization's services ate based on the organization's products
- D. An organization's resources are combinations of the organization's products
Answer: C
NEW QUESTION # 27
An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?
- A. Sourcing strategy
- B. Organizational resilience
- C. Uninterrupted delivery
- D. Technology replacement modernization
Answer: A
NEW QUESTION # 28
An organization is entering a new market with a range of services. Similar services already exist in the market, and the demand is high.
Which is the BEST approach to pricing and charging for the services in the new market?
- A. Establish long-term contracts with fixed prices to help secure future Income
- B. Adjust competitive prices for the market and competition
- C. Ensure service costs are clear to the consumers to help regulate prices
- D. Adopt a short-term Increase in the pricing and margins
Answer: B
NEW QUESTION # 29
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How do we get to where we want to be?
- B. How can we improve operational efficiencies?
- C. How can we reduce costs?
- D. What markets do we serve?
Answer: D
Explanation:
What markets do we serve? is the best question to support the objective of ensuring that the strategy sufficiently addresses the external perspective. It helps to understand the current and potential customers, segments, needs, expectations, and preferences of the markets that the organization operates in or wants to enter. It also helps to identify the opportunities, threats, and trends in the external environment that can affect the organization's strategy. Reference: ITIL 4 Leader: Digital and IT Strategy, page 7-8
NEW QUESTION # 30
An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?
- A. Digital positioning
- B. Operational technology
- C. Organizational disruption
- D. Digital transformation
Answer: D
NEW QUESTION # 31
Why might an organization choose to Implement an Innovation even though it does not meet its minimum requirement for "return on Investment' (ROI)?
- A. The innovation is essential for the a organization to survive
- B. The innovation is low cost
- C. The innovation is low risk
- D. The innovation will deliver significant benefit for the organization
Answer: D
Explanation:
The innovation will deliver significant benefit for the organization is a reason why an organization might choose to implement an innovation even though it does not meet its minimum requirement for "return on investment" (ROI). This means that the organization values the long-term or intangible benefits of the innovation more than the short-term or financial returns. For example, the innovation might enhance customer satisfaction, brand reputation, market share, or social impact. Reference: ITIL 4 Leader: Digital and IT Strategy, page 27-28
NEW QUESTION # 32
An organization provides services to businesses and private customers, it is now reviewing. its strategy and needs to ensure that the strategy sufficiently addresses the external perspective.
Which question BEST supports this objective?
- A. How do we get to where we want to be?
- B. How can we improve operational efficiencies?
- C. How can we reduce costs?
- D. What markets do we serve?
Answer: D
NEW QUESTION # 33
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Customer 360
- B. Employee 360
- C. Digital transformation
- D. PESTLE analysis
Answer: C
Explanation:
Digital transformation is the most relevant approach to achieve the objective of continually maintaining market relevance. It is about using digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. It also helps to create value, enhance competitiveness, and foster innovation. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5
NEW QUESTION # 34
Which statement about metrics is CORRECT?
- A. Legging metrics report what has been achieved
- B. Leading metrics ate difficult to measure, but easy to Influence
- C. Lagging metrics are easy to measure and to influence
- D. Lagging metrics predict what a is likely to happen in the future
Answer: A
Explanation:
Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. Reference: ITIL 4 Leader: Digital and IT Strategy, page 83-84
NEW QUESTION # 35
Which is NOT an essential consideration when developing a digital strategy?
- A. Understanding the risks involved with digital opportunities
- B. Understanding which systems will form die digital technology programme
- C. Understanding how to identify potential opportunities
- D. Understanding emerging technologies Hal could affect the organization
Answer: B
Explanation:
Understanding which systems will form the digital technology programme is not an essential consideration when developing a digital strategy. It is a more detailed and technical aspect that can be defined later in the implementation phase. The essential considerations when developing a digital strategy are more focused on understanding the organization's vision, goals, values, customers, markets, competitors, opportunities, risks, and capabilities. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 36
Which term includes the use of hardware and software to store, retrieve, transmit, and manipulate data?
- A. Digital strategy
- B. Digital business
- C. Digital technology
- D. Digital transformation
Answer: C
Explanation:
Digital technology includes the use of hardware and software to store, retrieve, transmit, and manipulate data. It is one of the components of digital transformation, which is the use of digital technology to create new or modify existing business processes, culture, and customer experiences. Digital strategy is the plan for how an organization will use digital technology to achieve its goals and objectives. Digital business is the business model that leverages digital technology to create value for customers and stakeholders. Reference: ITIL 4 Leader: Digital and IT Strategy, page 5-6
NEW QUESTION # 37
An organization has started a digital transformation programme, and wants to create a culture of innovation. This month, the CIO plans to deliver a presentation on how chatbots can improve the customer registration experience.
Which approach is the CIO using to support the programme?
- A. Encouraging digital technology opportunities
- B. Working with workflow and talent management
- C. Establishing a mantel intelligence culture
- D. Giving employees time for training and development
Answer: A
Explanation:
Encouraging digital technology opportunities is the approach that the CIO is using to support the programme of creating a culture of innovation. This means that the CIO is promoting and facilitating the exploration and adoption of new digital technologies that can create value for the organization and its customers. By delivering a presentation on how chatbots can improve the customer registration experience, the CIO is demonstrating how digital technology can enable innovation and enhance customer value. Reference: ITIL 4 Leader: Digital and IT Strategy, page 25-26
NEW QUESTION # 38
An organization strategy requires them to continually maintain market relevance.
Which approach is the MOST relevant to achieve this objective?
- A. Employee 360
- B. Customer 360
- C. Digital transformation
- D. PESTLE analysis
Answer: B
NEW QUESTION # 39
Which parallel model is based on using the Income generated by an existing business model to fund a new digital business model until can fund itself?
- A. Cannibalism
- B. Erosion
- C. synergism
- D. Concurrence
Answer: B
NEW QUESTION # 40
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