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NEW QUESTION # 28
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Qualifying Points
- B. Tier Qualifying Points
- C. Non-Qualifying and Qualifying Points
- D. Non-Qualifying Points
Answer: D
NEW QUESTION # 29
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Tracks the status and health of batch jobs
- B. Process zip files full of Loyalty Transactions coming from point-of-sales systems
- C. Process large volumes of transactions
- D. Load large volumes of external data coming from external systems
Answer: A,C
NEW QUESTION # 30
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Autolaunched Flow (No Trigger)
- B. Screen Flow
- C. Schedule-Triggered Flow
- D. Evaluation Flow
Answer: C,D
NEW QUESTION # 31
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
- A. Assign access by checking CRM analytics plus user
- B. Assign user access to the analytics for Loyalty role.
- C. Assign user access to permission sets for analytics for Loyalty.
- D. Assign the user the analytics profile for analytics for Loyalty.
Answer: C,D
NEW QUESTION # 32
A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?
- A. Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points. - B. Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.
- C. Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
- D. Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
Answer: B,C
NEW QUESTION # 33
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Create a Screen Flow
- B. Develop a custom component
- C. Create formula fields on Case Object
- D. Embed Loyalty Member Profile Cards
Answer: D
NEW QUESTION # 34
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Cumulative Promotion
- B. Joint Promotion
- C. Standard Promotion
- D. Aggregate Promotion
Answer: A
NEW QUESTION # 35
What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud?
Select three
- A. Enable Service Connector for Promotion Escalations.
- B. Enable Connector Settings on all the Loyalty Objects
- C. Activate and Publish the Segment
- D. Transmit Loyalty Promotion Segments to Marketing Cloud
- E. Automatically Generate a New Individual Relationship
Answer: A,C,E
NEW QUESTION # 36
What three facts should the administrator consider when creating and managing member groups?
- A. Vouchers can't be issued to groups.
- B. Accrual type transactions associated with a group can be canceled.
- C. Qualifying points can't be transferred to a group.
- D. Promotions can't offered to groups.
- E. Groups are associate with tiers.
Answer: B,E
NEW QUESTION # 37
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Activate the Experience Cloud site
- B. Associate the Loyalty Program with the site
- C. Add the relevant Experience Cloud components to the pages
- D. Create the Experience Cloud site
Answer: A
NEW QUESTION # 38
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Extend Expiration = member enrollment anniversary
- B. Tier-model = fixed
- C. Tier-model = anniversary
- D. Extend Expiration = no extension
Answer: B,D
NEW QUESTION # 39
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
- A. Rows do not have an analysis limit, only licenses do
- B. Administrators can analyze up to 1 million rows
- C. Administrators can analyze up to 25 million rows
- D. Administrators can analyze up to 10 million rows
Answer: D
NEW QUESTION # 40
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'View Member Profile' component on the Contact record
- B. Incorporate the 'Transaction Journals' related list on the Contact record
- C. Incorporate the Member Service Manager Home Dashboard on the Contact record
- D. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
Answer: A,D
NEW QUESTION # 41
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- B. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
- C. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
- D. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
Answer: B
NEW QUESTION # 42
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Choose ''Category'' option and map the Chocolate cookies to the partner.
- B. Add the partner in the Lookup on the Chocolate cookie product.
- C. Add the partner in the lookup on the snack product
- D. Choose ''Product" option and map the green soda to the partner
Answer: C,D
NEW QUESTION # 43
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Voucher Definition, products, and Loyalty Member Tier
- B. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
- C. Contact, Account, and Opportunity
- D. Contact Loyalty Program Member, and Loyalty Member Tier
Answer: D
NEW QUESTION # 44
A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?
- A. The Default Workflow User is missing the CLAAnalytics Base User permission set license
- B. The Default Workflow User is missing the Data Pipelines Base User permission set license
- C. The Default Workflow User is missing the Loyalty Management permission set license
- D. The Default Workflow User is missing the CLAAnalytics Base User permission set license
Answer: A
NEW QUESTION # 45
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: C
NEW QUESTION # 46
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- C. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- D. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
Answer: A,D,E
NEW QUESTION # 47
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty Tiers
- B. Member Rewards and Benefits
- C. Loyalty Segments
- D. Loyalty product Pricing
Answer: A,B
NEW QUESTION # 48
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