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NEW QUESTION 34
Salesforcereleases an enhanced feed publisher component in the latest release of the Napili template. Universal Containers org is now on the latest version, but the collaboration component is NOT available in the Napili template. What should the Salesforce Admin doto resolve this issue?
- A. Un publish and republish the Napili template
- B. Refresh the Salesforce component list In Community Builder
- C. Enable Chatter for the one
- D. Upgrade the template to like latest version
Answer: C
NEW QUESTION 35
Northern Trail Outfitters is launching a Community for its B2B customers and partners.
What should the Consultant consider when granting users access to the Community?
- A. A Consultant must add a user's profile or permission set to the Community to grant them access
- B. A Consultant must add a permission set to the Community before it can be assigned to users.
- C. A Consultant must add a profile to the Community before assigning users to that profile.
- D. A Consultant must add roles to Community before giving access to users.
Answer: C
NEW QUESTION 36
Universal Containers needs to set up a custom domain to create a branded Community experience with increased domain security.
Which three steps should a Salesforce Admin take to meet these requirements? (Choose three.)
- A. In Setup, select Domains and click Add a Domain.
- B. Create a new certificate using Certificate and Key Management.
- C. Select the option to allow Advanced Security in Community Management.
- D. Add the certificate that supports the specified domain.
- E. Configure profile/permissions for a Public user.
Answer: A,D
NEW QUESTION 37
The security model for Universal Containers in Private for the Case object. When a support case is raised by a user with the Customer Community license, internal users are not able to see those Cases. Internal users in the support role need to work on these Cases. How should internal users see these Cases?
Select one or more of the following:
- A. Use a Public Group
- B. Use a Share Group
- C. Use the role hierarchy
- D. Use a Sharing Set
Answer: D
NEW QUESTION 38
Universal Container's Community Manager wants to better measure the Community adoption and engagement. What is the recommended approach?
- A. Use Google Analytics to generate the adoption report
- B. Use Data Loader to download the user data to generate a pivot table in Excel
- C. Install the Salesforce Community Management AppExchange package
- D. Install the Wave dashboards for Communities
Answer: C
NEW QUESTION 39
A Salesforce Admin enables "Allow Members to Flag" in Community Management.
Which two content types can member flag as inappropriate?
Choose 2 answers
- A. Posts and Comments
- B. Articles
- C. Topics
- D. Files
Answer: A,D
NEW QUESTION 40
A global non-profit organization (NPO) needs to build a Community for managing disaster relief efforts. The NPO wants a basic Community with Home and Record Derail pages. As requirements evolve for each region, the Community will be customized to have regional branding and themes with new pages and components.
Which option should the Community Cloud consultant consider first to meet these requirements?
- A. Non-Profit Success Pack template
- B. Build Your Own template
- C. Help Center template
- D. Salesforce Tabs + Visualforce template
Answer: B
NEW QUESTION 41
Northern Trail Outfitters uses Knowledge Articles to address customer questions in their Napili Community.
They need to know if these Articles are helpful to customers when they search for help in the Community.
What is the most efficient way for a Salesforce Admin to get this information from customers?
- A. Create a customer survey using custom Lightning components and add it to the home page.
- B. Enable the article voting property on the Article Content component in the article detail page in the Community Builder
- C. Redirect customers to a survey form in an external website that captures their comments on the Knowledge Article
- D. Build a custom Community page that shows the Knowledge Article and have custom fields to capture customer comments.
Answer: A
NEW QUESTION 42
Universal Containers plans to use person accounts for the external consultants. They need to allow their consultants to register using the Community. How can a Salesforce admin enable this capability in the Community using configuration?
Select one or more of the following:
- A. Provide a link to a custom web page that allows external consultants to register and use Salesforce API to create Person Accounts
- B. Add a Person Account option to the user registration page and have the option selected by default
- C. Allowing users to self register and create a workflow to update contacts to Person Account
- D. Enable Allow External Users to self-register in a Community Management and leave the account field blank
Answer: D
NEW QUESTION 43
A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updated on research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalize content based on the Community member persona?
Select one or more of the following:
- A. Content Management
- B. Visualforce Pages
- C. Custom Lightning Components
- D. Audience Targeting
Answer: A
NEW QUESTION 44
The headphones alliance wish to engage with their customers in a whole new way and at Dreamforce they saw Communities in action. They have identified that they have a lot of great content but what to make sure that articles and discussions are grouped logically so that it is easy to find, post questions and navigate the site.
What Communities feature would you recommend to use?
- A. Article Groups
- B. Data Categories
- C. Topics
- D. Knowledge Groups
- E. Chatter Groups
Answer: C
NEW QUESTION 45
orthern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies a group of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?
Select one or more of the following:
- A. Cmention only selected collaboration Partners
- B. Set Chatter group email setting for selected collaboration Partners to Limited
- C. Create an Unlisted Chatter Group for selected collaboration Partners
- D. Manually share records with selected collaboration Partners
Answer: C
NEW QUESTION 46
Universal Containers built a Community to expose Leads and Opportunities to their resellers. They set up partner accounts with two roles and granted Super User access to the Sales Executives users who are created at the top level of the account role hierarchy. Universal Containers has the following requirements to expose dashboards to their partners: * Partners can NOT modify the dashboard. * Partners only see data within their account. * Partners see all the data on the partner account. How should the Salesforce Admin fulfill these requirements?
- A. Select the Sales Executive as the running user for the dashboards
- B. Select the owner of the partner account as the running user for the dashboards
- C. Select the 'Run as logged in user option for the dashboards
- D. Select the Channel Manager as the running user for the dashboards
Answer: C
NEW QUESTION 47
Universal Containers builds a self-service Community. They need to delegate moderation activities (e.g.
removing flags) as well as editing and deleting content to certain members.
Which two things should the Salesforce Admin do to meet this requirement? Choose 2 answers.
- A. Activate a moderation rule for certain members.
- B. Assign the "Moderate Communities Feeds" permission to these members.
- C. Assign the "Moderate Communities Files" permission to these members.
- D. Activate "Allow Members to Flag" for certain members.
Answer: B,C
NEW QUESTION 48
You want to make sure that you drive adoption, monitor engagement, and build a vibrant community. What should an Administrator do to achieve this?
- A. Ensure that you have community promotions built into your Journey Builder on Marketing Cloud
- B. Develop Reports and Dashboards built of the Network Object to understand insights from your communit
- C. Install the Communities Reports and Dashboards package from the AppExchange
- D. Develop a lightning component that runs frequent promotions
- E. Build up a network of brand ambassadors and make them moderators in your community
Answer: C
NEW QUESTION 49
Northern Trail Outfitters uses Salesforce internally and needs to launch a Community for their customers. * Northern Trail Outfitters works with a survey partner and needs to extend that capability to the Community users. * Northern Trail Outfitters works with an electronic signature partner and needs to extend that capability to the Community users. * This Community needs to be built with the Customer Service Template. All integrations must be mobile- first. * Both partners have Community Lightning Components available. What should a Salesforce Admin do to accomplish this task?
- A. Design and develop an API-level integration with the Survey and electronic signature partners and make it available for Community users.
- B. Design and develop custom Community Lightning Components for surveys and electronic signatures.
- C. Install and configure the non-Lightning Components for surveys and electronic signatures available from the Partners
- D. Install and configure the Community Lightning Components for surveys and electronic signatures available from the two Partners.
Answer: D
NEW QUESTION 50
A Salesforce Admin at Universal Containers needs to set up moderation rules and criteria for their customer Community. There are 18 separate keyword criteria for this community. How many rules are required to accommodate all of the criteria?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 51
Universal Containers recently built a Community for their customers. They would like to allow access Of files maintained in their Sharepoint Online with customers. Which Salesforce feature should the Salesforce Admin recommend?
- A. Content Library
- B. Files Connect
- C. Files Sync
- D. Chatter and Files
Answer: B
NEW QUESTION 52
Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts.
The high-level capabilities for UC Partners are:
- Partner users should only see Accounts and Cases that they have access to
- A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
- Partner users myst be able to collaborate within the private Groups of which they are members What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers Universal Containers (UC) is building a Community to drive channel sales. UC has 2,000 partner accounts.
The high-level capabilities for UC Partners are:
- Partner users should only see Accounts and Cases that they have access to
- A Partner user must be able to create Cases for all Accounts in their account hierarchy, regardless of whether they are a parent or child Account
- Partner users myst be able to collaborate within the private Groups of which they are members What are two ways the Salesforce Admin should fulfil these requirements? Choose 2 answers
- A. Set External User Organisation-wide Defaults to Private on the Account and Case Object
- B. Use Apex managed sharing on the Account and Case Object
- C. Configure an Owner-based Sharing Rule on the Account and Case Object
- D. Create a Criteria-based Sharing Rule with read/write access on the Account and Case Object
Answer: A,B
NEW QUESTION 53
A Salesforce Admin enables "Allow members to Flag" in Community Workspaces. Which two content types can members flag as inappropriate? Choose 2 answers Select one or more of the following:
- A. Articles
- B. Topics
- C. Files
Answer: C
NEW QUESTION 54
Universal Containers builds a Community on the Customer Service (Napili) Template. The Community Manager needs to add rich content and collaboration capabilities (e.g. feed and publisher) to an existing object page.
What is the fastest way for the Salesforce Admin to do this in Community Builder?
- A. Create an object page, add the components, and publish.
- B. Add a page variation, add the components, set the page as active, and publish.
- C. Install the collaboration Lightning app, add the app components to the page, and publish.
- D. Edit the object page, add the components, and publish.
Answer: D
NEW QUESTION 55
Universal Containers builds their customer Community on Napili templates. They create several recommendations that are visible on the home page, including one for their annual conference event. After the event, the Salesforce Admin needs to remove the event recommendation. Where should the Salesforce Admin delete the recommendation?
- A. From the Community site
- B. From the Community Workspaces
- C. From the All Communities setup page
- D. From the Community Builder
Answer: B
NEW QUESTION 56
Universal Containers wants to allow customers in the Community to create and edit reports. Which license type should the Salesforce Admin use for these users?
- A. Community Manager Plus.
- B. Customer Community Member.
- C. Customer Community Plus.
Answer: A
NEW QUESTION 57
Universal Containers uses a third-party billing system for storing invoice records and wants to show these records on its Salesforce Partner Community. What should a Community Cloud consultant suggest as a method of implementation?
Select one or more of the following:
- A. Configure Files Connect and include the external object in the global search
- B. Configure Salesforce Connect and define the required external objects
- C. Used the standard files component and define the third-party billing system as a source
- D. Create a custom lightning component to display the information in an iframe
Answer: A
NEW QUESTION 58
Which aspect of Reputation can an Administrator configure?
- A. Disable reputation for specific members in the community by user profile.
- B. Add new reputation levels automatically when specified point thresholds are reached.
- C. Exclude contributions to records when counting points toward reputation levels.
- D. Select badges for each reputation level from a provided icon library.
Answer: B
NEW QUESTION 59
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