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Salesforce OmniStudio-Consultant is a certification exam designed to test the knowledge and skills of consultants who specialize in Salesforce's OmniStudio platform. OmniStudio-Consultant exam is designed to ensure that consultants have a deep understanding of the platform and can use it to develop and deliver effective solutions for their clients. Salesforce Certified OmniStudio Consultant certification is highly valued in the industry and is recognized as a mark of expertise in Salesforce's OmniStudio platform.
Salesforce Certified OmniStudio Consultant exam consists of 60 multiple-choice questions that must be completed within 105 minutes. OmniStudio-Consultant exam is divided into three main sections: OmniStudio Overview and Architecture, Configuration and Customization, and Integration and Data Management. The questions are designed to test the candidate's knowledge of the platform's features, capabilities, and best practices, as well as their ability to apply this knowledge to real-world scenarios.
NEW QUESTION # 35
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
- A. Using card session variables and multiple FlexCards
- B. Using card filter and a single FlexCard with multiple flyouts
- C. Using card session variables and a single FlexCard with multiple flyouts
- D. Using card filter and multiple FlexCards
Answer: A
NEW QUESTION # 36
which two of the following use cases are best solved using Calculation Procedures & Matrices?
Choose 2 answers
- A. To retrieve text data and convert it to an integer
- B. To return output that is calculated differently based on the date
- C. To apply the correct factor when determining a cost
- D. To determine the list of products to display to a customer
Answer: B,C
NEW QUESTION # 37
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers
- A. Verify a transaction
- B. Request higher limit
- C. View statements
- D. Make a payment
- E. View credit score history
Answer: A,B,D
Explanation:
Explanation
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means
NEW QUESTION # 38
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Calculation
- B. Messaging
- C. Alert
- D. Formula
Answer: B,D
Explanation:
Explanation
The two OmniScript features that the consultant should recommend to meet this validation requirement are:
Messaging and Formula. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display an error message stating that the age cannot be less than 18 if the user's birthday indicates they are under 18 years old. A Formula element is an element that can perform calculations or validations on data values using expressions or functions. The consultant can use a Formula element to validate the user's birthday by subtracting it from the current date and checking if the result is greater than or equal to 18 years
NEW QUESTION # 39
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?
- A. Parent FlexCard with multiple Child and different Card States
- B. Parent FlexCard with multiple Child and Card Actions
- C. Parent FlexCard with single Child and Card Actions
- D. Parent FlexCard with single Child and multiple Card States
Answer: B
NEW QUESTION # 40
How many levels deep can reusable OmniScripts be nested?
- A. 0
- B. 1
- C. 2
- D. Unlimited
Answer: D
Explanation:
Explanation
Reusable OmniScripts are OmniScripts that can be embedded within other OmniScripts to create modular and reusable components. They can be nested up to unlimited levels deep, as long as there are no circular references or conflicts between the parent and child OmniScripts.
The other options are not correct because:
2: This is too low and does not reflect the full potential of reusable OmniScripts.
5: This is also too low and does not reflect the full potential of reusable OmniScripts.
1: This is incorrect and does not make sense, as reusable OmniScripts are meant to be nested within other OmniScripts.
NEW QUESTION # 41
An Insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?
- A. Allows aggregate functions
- B. Allows text concatenation using algebraic operators
- C. Allows AI integration to calculate next best offer using policy attributes
- D. Allows multiple versions that will execute based on when the request is made
Answer: D
NEW QUESTION # 42
A client wants to create an OmniScript to capture customer satisfaction. The process requires the following actions:
* Present the user with a customer satisfaction question that allows them to select one option from a 1-5 satisfaction rating.
* Create a case for an account team member to follow up.
* Email a summary message to the user.
Which OmniScript elements should the consultant recommend to meet these requirements'
- A. Radio Group, DataRaptor Post Action, and Email Action
- B. Radio Group, Remote Action, and Messaging Action
- C. Edit Block, DataRaptor Post Action, and Messaging Action
- D. Multi-Select, Remote Action, and Email Action
Answer: A
NEW QUESTION # 43
An existing OmniScript used to capture and update customer information displays the following information o same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience errors when filling the inform because it is not categorized. The process fails after submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?
- A. Use Section to break the information and Headline to the title and a required icon in the input
- B. Use a Visualforce Page with the categories, labels, and the required validation
- C. Use Block elements to group and required property checked in some of the inputs
- D. Use a template for each category and adding custom code for the required validation
Answer: C
NEW QUESTION # 44
A business wants to create an OmniScript that allows call center agents to schedule field service appointments with customers. The process needs to retrieve available appointment dates from an external system via a REST A [ and then display them to the user for selection in a dropdown list. Once the user selects a date, a confirmation should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers
- A. Text Area
- B. Select
- C. HTTP Action
- D. Text Block
- E. Multi-select
Answer: B,C,D
Explanation:
Explanation
The three OmniScript elements that should be used to meet the requirements are: Text Block, HTTP Action, and Select. A Text Block element can display rich text and images using HTML tags in the OmniScript. An HTTP Action element can invoke a REST API and store the response in a JSON object. A Select element can display a dropdown list of options for the user to choose from
NEW QUESTION # 45
A business has an existing Contact FlexCard that currently displays 5 actions. The business needs to add 3 m actions to the existing FlexCard. All 8 actions are equally important and used with the same frequency. The business wants to display the name and icon for each action. However, when reviewing the existing design, V consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?
- A. Use a block element to add these new actions
- B. Create a new contact FlexCard for the new actions
- C. Add a flyout to the existing FlexCard
- D. Add a menue element and include all the actions
Answer: D
Explanation:
Explanation
The FlexCard design solution that the consultant should recommend is to add a menu element and include all the actions. A menu element can display a list of actions in a dropdown menu, with icons and labels for each action. The consultant can use a menu element to show all the 8 actions in the FlexCard, without overloading it with buttons or links. This will improve the user experience and the design of the FlexCard
NEW QUESTION # 46
An insurance company wants to create an OmniScript that allows the user to review and change account number such as phone number and website. In this process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design solution?
Choose 3 answers
- A. Text Area
- B. Number
- C. Line Break
- D. Telephone
- E. Text
Answer: C,D,E
NEW QUESTION # 47
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers
- A. Table formatting
- B. Links or images
- C. User input fields
- D. Text formatting
- E. Error conditions
Answer: A,B,D
NEW QUESTION # 48
A business needs to display installed products for field service technicians on service calls using a mobile device The installed product information must be summarized so the technician can see key details at a glance.
How the technician also needs to sometimes access a list of past service dates for each product.
Which two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers
- A. Use flyouts
- B. Customize the styling
- C. Enable the Responsive property
- D. Use card states
Answer: A,C
NEW QUESTION # 49
What business problem does DataRaptor solve?
- A. lt removes the need to code data mappings for data transformations.
- B. It guides humans through a complex business process.
- C. It combines multiple steps and processes into a single server call.
- D. It allows developers to create complex API queries declaratively.
Answer: A
Explanation:
Explanation
The business problem that DataRaptor solves is that it removes the need to code data mappings for data transformations. DataRaptor allows the designer to declaratively define how data is read, transformed, and written between Salesforce and external systems. It does not allow developers to create complex API queries declaratively, as this is done by Integration Procedures. It does not combine multiple steps and processes into a single server call, as this is done by Calculation Procedures. It does not guide humans through a complex business process, as this is done by OmniScripts.
NEW QUESTION # 50
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. DataRaptor Load
- B. Calculation Procedure
- C. Integration Procedure
- D. FlexCards
Answer: C
Explanation:
Explanation
The OmniStudio tool that creates a Chatter post and sends it to a Chatter feed is Integration Procedure. An Integration Procedure can execute multiple DataRaptor actions, such as Extract, Transform, and Load, and also invoke REST or SOAP services. One of the REST services that an Integration Procedure can invoke is Chatter API, which allows creating and sending Chatter posts to users or groups
NEW QUESTION # 51
A company has an existing OmniScript running in production. The business decides additional customer information is needed and wants to add more questions to the process.
What is the most efficient approach that the consultant can recommend to the business to meet this requirement?
- A. Add a new Step element with Input elements
- B. Add an Input Action to a Step
- C. Add an embedded FlexCard
- D. Add an LWC component
Answer: A
Explanation:
Explanation
The most efficient approach that the consultant can recommend to the business to meet this requirement is to add a new Step element with Input elements. A Step element can group related fields and elements in an OmniScript, and display them in a page or a section. An Input element can display a field for the user to enter data, such as text, number, date, etc. The consultant can use a Step element to add a new page or section to the OmniScript, and then use Input elements to collect the additional customer information
NEW QUESTION # 52
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Earning the Salesforce OmniStudio-Consultant certification demonstrates to employers and clients that you have the knowledge and skills to implement and manage Salesforce OmniStudio solutions. Salesforce Certified OmniStudio Consultant certification is a valuable asset for anyone looking to advance their career in the Salesforce ecosystem.
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