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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

A) Both the reporting adjunct the switch and the switch release in the CMS need to be updated
B) It is not necessary far either the reporting adjunct or the switch release to change.
C) Only the reporting adjunct in the switch needs to be changed to R16 CMS.
D) Only the switch release in the CMS needs to be changed to CM6.

2. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Best Service Routing (BSR)
B) Expert Agent Selection (EAS)
C) Automatic Call Distribution (ACD)
D) Least Occupied Agent (LOA)

3. A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A) They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B) They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
C) They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
D) They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.

4. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) display variables
B) Monitor variables
C) list usage variable
D) List trace variables

5. When connecting the service PC to S8800, the cable connects the System Management Ethernet connector port.
Which port is used when hooking the monitor to the CMS T5220?

A) XVR-300XB port
B) SER MGT Port
C) NET 1Port
D) NET MGT Port

Solutions: