Apr 24, 2024 PASS ServiceNow CIS-HAM EXAM WITH UPDATED DUMPS
CIS-HAM Questions PDF [2024] Use Valid New dump to Clear Exam
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) is a certification exam for IT professionals who are responsible for managing and maintaining hardware assets of organizations. CIS-HAM exam is designed to test the candidate's knowledge and skills in various areas such as hardware asset management, discovery, procurement, lifecycle management, and software asset management. Certified Implementation Specialist - Hardware Asset Management certification validates the candidate's expertise in using ServiceNow platform to manage hardware assets and helps them stand out in the job market.
ServiceNow CIS-HAM exam is designed for professionals who want to demonstrate their skills and knowledge in hardware asset management using the ServiceNow platform. CIS-HAM exam is designed to test the expertise of professionals in managing hardware assets throughout their lifecycle, from procurement to disposal. Certified Implementation Specialist - Hardware Asset Management certification is ideal for those who want to enhance their career prospects in the field of IT asset management and demonstrate their competence in ServiceNow Hardware Asset Management.
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Certification Exam is a highly regarded certification that validates a professional's expertise in implementing and managing hardware asset management on the ServiceNow platform. Certified Implementation Specialist - Hardware Asset Management certification exam is designed for IT professionals who are responsible for managing the hardware assets of an organization, including procurement, deployment, maintenance, and disposal.
NEW QUESTION # 59
What is the process of restructuring data to maintain consistency?
- A. Service Mapping
- B. Discovery
- C. Integration
- D. Normalization
Answer: D
Explanation:
Explanation
Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. References: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo -ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management
NEW QUESTION # 60
Which plugins for asset management functionality are inactive by default? (Choose three.)
- A. Expense Line
- B. Depreciation
- C. Cost Management
- D. Hardware Asset Management
- E. Procurement
- F. My Assets
Answer: A,B,D
NEW QUESTION # 61
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
- A. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
- B. Outbound Tracking (com.glide.outbound_tracking)
- C. Hardware Model Normalization (com.sn_hwnorm)
- D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
Answer: D
NEW QUESTION # 62
Which of the following are components of the asset request structure? (Choose three.)
- A. Transfer orders
- B. Purchase orders
- C. Stock order tasks
- D. Procurement orders
- E. Catalog tasks
Answer: B,C,E
Explanation:
The asset request structure is a hierarchical model that defines the relationships between different types of requests and tasks for hardware assets1.
The asset request structure consists of the following components1:
Asset requests: These are the top-level records that capture the business need for hardware assets. They can be created manually or automatically from service catalog requests or demand management requests1.
Purchase orders: These are the records that capture the details of the vendor contracts for procuring hardware assets. They can be created manually or automatically from asset requests or procurement orders1.
Stock order tasks: These are the tasks that track the fulfillment of asset requests from stockrooms. They can be created manually or automatically from asset requests or purchase orders1.
Catalog tasks: These are the tasks that track the delivery and installation of hardware assets to the end users. They can be created manually or automatically from asset requests, purchase orders, or stock order tasks1.
Transfer orders: These are the records that track the movement of hardware assets between stockrooms. They can be created manually or automatically from asset requests, purchase orders, or stock order tasks1.
Therefore, the components of the asset request structure that are also options in the question are C. Stock order tasks, D. Purchase orders, and E. Catalog tasks. References:
1: Asset Request Structure
NEW QUESTION # 63
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate
- A. The data is automatically merged to create a blended quantity and cost
- B. The stock manager must create a separate model record if the cost per item is more/less
- C. The data is automatically created in a new record if the cost per item is more/less
- D. The stock manager must merge the consumable records to create a blended quantity and cost
Answer: A
Explanation:
Explanation
Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1 When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2 If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3 This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 This feature helps to reduce duplicate records and simplify inventory management of consumables3 References: 1: Hardware Asset Management - ServiceNow 2: [Mobile Asset Receiving - ServiceNow] 3:
[Consumable Hardware Assets - ServiceNow]
NEW QUESTION # 64
Which mobile app allows the user to conduct an inventory audit?
- A. Mobile My Inventory
- B. ServiceNow Agent mobile app
- C. ServiceNow Inventory mobile app
- D. Mobile Hardware Asset Management
- E. Mobile My Assets
Answer: B
Explanation:
The ServiceNow Agent mobile app allows the user to conduct asset audits by scanning asset barcodes or QR codes1.
The user can perform audits offline when they are in areas without connectivity1.
The app automatically compares the scanned assets against the expected assets based on the inventory records to identify discrepancies1.
The user can also view the audit results and generate reports from the app2. References:
Audit your inventory - Product Documentation: San Diego - ServiceNow
Hardware Asset Inventory Management - ServiceNow
Hardware Asset Management - ServiceNow
NEW QUESTION # 65
What is the default display name for an asset?
- A. An automatically generated combination of asset tag and model category
- B. An automatically generated combination of serial number and model
- C. An automatically generated combination of serial number and model category
- D. An automatically generated combination of asset tag and model
Answer: D
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documents, the default display name for an asset is an automatically generated combination of asset tag and model1. The asset tag is a unique identifier for the asset, and the model is the name of the hardware or consumable model that the asset belongs to2. The other options are not correct, as they do not match the default display name format. The serial number is another unique identifier for the asset, but it is not used in the display name by default2. The model category is a classification of the model based on its type, such as laptop, printer, or monitor3, but it is also not used in the display name by default. References:
Asset fields for enterprise assets
Hardware Asset Management overview
Hardware Asset Management landing page
NEW QUESTION # 66
What minimum role is required in order to use the Hardware Asset dashboard?
- A. asset_manager
- B. ham_admin
- C. inventory_admin
- D. asset
- E. ham_user
Answer: E
Explanation:
According to the ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path, the Hardware Asset dashboard is a feature that shows key metrics on your hardware and consumable models and assets for the entire asset life cycle.
The Hardware Asset dashboard is available with the Hardware Asset Management (HAM) application, which is a licensable application that provides advanced workflow, automation, and mobile capabilities to maintain your assets1.
To access the Hardware Asset dashboard, you need to have the ham_user role, which is the minimum role required to use the HAM application1.
The ham_user role grants you the permission to view and update hardware and consumable assets, transfer orders, disposal orders, and RMA requests1.
Therefore, the correct answer is option C, ham_user, as it is the minimum role required to use the Hardware Asset dashboard. References:
ServiceNow IT Asset Management (ITAM) Hardware Asset Management (HAM) learning path Hardware Asset Management documentation What is Hardware Asset Management?
NEW QUESTION # 67
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)
- A. Delivery
- B. Lease
- C. Spare parts
- D. Storage
- E. Maintenance
Answer: B,C,E
Explanation:
According to the ServiceNow Hardware Asset Management overview document1, the total cost of ownership (TCO) of an asset is the sum of all direct and indirect costs incurred throughout its lifecycle, from acquisition to disposal1.
The original costs are the costs involved in purchasing an asset and putting it into use, such as lease, delivery, and spare parts12.
Lease is the cost of renting or leasing an asset from a vendor or a third party for a fixed period of time12. Lease costs can vary depending on the terms and conditions of the contract, such as duration, frequency, and interest rate2.
Delivery is the cost of transporting or shipping an asset from the vendor or the warehouse to the end user or the location where it will be used12. Delivery costs can include fees, taxes, customs, and insurance2.
Spare parts are the cost of purchasing or stocking additional or replacement parts for an asset in case of failure, damage, or wear and tear12. Spare parts costs can depend on the availability, quality, and compatibility of the parts2.
The other options are not original costs, but rather ongoing or disposal costs. Maintenance is the cost of repairing, servicing, or upgrading an asset to keep it in good working condition12. Storage is the cost of storing an asset that is not in use or waiting for disposal12.
Reference:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: Asset Management - ServiceNow - Now Support
NEW QUESTION # 68
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
- A. Track its relationship information
- B. Track its incurred costs
- C. Know who is using it
- D. Manage its license contracts
- E. Manage its retirement
Answer: A
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
References:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields
NEW QUESTION # 69
What is the process of restructuring data to maintain consistency?
- A. Discovery
- B. Service Mapping
- C. Normalization
- D. Integration
Answer: A
NEW QUESTION # 70
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
- A. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
- B. Outbound Tracking (com.glide.outbound_tracking)
- C. Hardware Model Normalization (com.sn_hwnorm)
- D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
Answer: D
Explanation:
The Normalization Data Services Client plugin enables you to use the Normalization Data Services (NDS) to provide consistent, good, clean data for the company names of vendors or manufacturers12.
The NDS is a cloud-based service that provides a comprehensive and up-to-date list of canonical company names for vendors and manufacturers, as well as other data such as product categories, models, and versions12.
The NDS helps you to avoid data duplication, inconsistency, and inaccuracy in your CMDB and asset management processes12.
The NDS integrates with the Hardware Model Normalization plugin, which standardizes the details of your hardware models by comparing them with the data from the Hardware Model Normalization Content Service13.
Therefore, the correct answer is D. Normalization Data Services Client (com.glide.data_services_canonicalization.client), as this is the plugin that offers consistent, good, clean data for the company names of vendors or manufacturers.
NEW QUESTION # 71
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
- A. Track its operational information
- B. Manage its procurement, maintenance, or retirement
- C. Know its relationships to other assets in the CMDB
- D. Track its monetary value or costs
- E. Manage its associated license, warranty, or lease contracts
Answer: B,D,E
Explanation:
To find the answer, I searched for "ServiceNow Hardware Asset Management IT asset vs. CI" using my search_web tool.
I found several relevant web pages that explain the difference between an IT asset and a CI in ServiceNow.
I learned that an IT asset is any financially valuable component that can contribute to the delivery of an IT product or service, while a CI is any component that needs to be managed in order to deliver an IT service12.
I also learned that an IT asset is often a CI, but not all CIs are IT assets12.
Therefore, a component is considered an IT asset vs. a CI when you want to do the following:
Manage its procurement, maintenance, or retirement
Track its monetary value or costs
Manage its associated license, warranty, or lease contracts
These are the aspects that relate to the financial value and lifecycle of the component, which are relevant for IT asset management34.
The other options, such as tracking its operational information and knowing its relationships to other assets in the CMDB, are more relevant for CI management, which is part of configuration management35.
NEW QUESTION # 72
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)
- A. Depreciation values
- B. Software allocations
- C. Disposal information
- D. Related CI record
- E. Maintenance contracts
Answer: B,D,E
NEW QUESTION # 73
What happens to the associated assets when you cancel a transfer order line on a transfer order?
- A. The asset(s) on the order line are released and they can be attached to another transfer order
- B. All assets on the transfer order are released and they can be attached to another transfer order
- C. All assets on the transfer order are released, but their state remains Pre-allocated
- D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
- E. The asset(s) on the order line are released, but their state remains Pre-allocated
Answer: A
Explanation:
A transfer order is a document that records the movement of assets from one location to another1.
A transfer order line is a record that specifies the quantity and type of assets to be transferred1.
When you cancel a transfer order line, the associated assets are released from the transfer order and their state changes from Pre-allocated to Available1.
The released assets can then be attached to another transfer order or used for other purposes1. Reference:
Transfer orders - Product Documentation: Rome - ServiceNow
NEW QUESTION # 74
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
- A. Name, Asset tracking unit, Model number
- B. Name, Device type, Model category
- C. Asset tracking unit, Manufacturer, Model number
- D. Asset tracking unit, Manufacturer, Model category
- E. Name, Manufacturer, Model number
Answer: E
Explanation:
Explanation
To perform hardware model normalization, you need to use the Hardware Model Normalization Content Service, which is a data service that provides standardized information about hardware models from various manufacturers. You can access this service from the Hardware Model Normalization module under Asset Management. To set the normalized display name for a hardware model, you need to use the following three fields from the hardware model record:
Name: This is the name of the hardware model as it appears in the model catalog or the CMDB. For example, "iPhone 12 Pro".
Manufacturer: This is the name of the manufacturer of the hardware model. For example, "Apple".
Model number: This is the unique identifier of the hardware model assigned by the manufacturer. For example, "A2341".
The normalized display name is a combination of these three fields, separated by commas. For example,
"iPhone 12 Pro, Apple, A2341". The normalized display name helps you to easily identify and compare hardware models across different sources and platforms. References: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Work with hardware normalization, Hardware Asset Management - ServiceNow
NEW QUESTION # 75
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A. Renew date
- B. Extend date
- C. Expire date
- D. Start date
Answer: C
Explanation:
Contract Management notifications are sent to contract administrators to remind them of contract expiration dates so they can renew or renegotiate the contract1.
The expire date is the most important contract date to be aware of because it indicates when the contract is no longer valid and the service or product is no longer covered2.
If a contract expires without renewal or extension, it can result in penalties, service downtime, or loss of warranty or maintenance3.
Therefore, the expire date is the most critical date for contract management and should be monitored closely. References:
1: Product Documentation | ServiceNow
2: Contract and renewal management - ServiceNow
3: Hardware Asset Management overview - ServiceNow - Now Support
4: Use a hardware asset request flow - ServiceNow
NEW QUESTION # 76
......
CIS-HAM Study Guide Brilliant CIS-HAM Exam Dumps PDF: https://www.exam4pdf.com/CIS-HAM-dumps-torrent.html
Passing ServiceNow CIS-HAM Exam Using 2024 Practice Tests: https://drive.google.com/open?id=1IOXSD4DCcbvOKC6s-BuXts1TbOcsjKQY
