Jun-2024 Pass Your CIS-HAM Exam at the First Try with 100% Real Exam
Get Real Exam Questions for CIS-HAM with New Questions
NEW QUESTION # 24
Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?
- A. Homepage
- B. My Assets
- C. Home
- D. Overview
Answer: D
Explanation:
The Overview view is a dashboard that displays metrics and charts related to the hardware assets in your organization.
The Overview view shows the following information:
The total number of hardware assets, their status, and their lifecycle stage.
The number of assets that are due for refresh, retired, or disposed in the current year, quarter, or month.
The refresh rate and the refresh cost of the hardware assets.
The asset age distribution and the asset model distribution.
The asset compliance status and the asset certification status.
To access the Overview view, you need to have the sn_ham.user role or the sn_ham.admin role.
To access the Overview view, navigate to Hardware Asset Management > Overview. References:
Overview
Hardware Asset Management roles
NEW QUESTION # 25
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset's record as proof of adherence to environmental, regulatory, and legal requirements?
- A. Certificate of decommission
- B. Certificate of disposal
- C. Certificate of discharge
- D. Certificate of retirement
- E. Certificate of destruction
Answer: B
Explanation:
When disposing of an IT asset through a vendor, the asset manager should attach a certificate of destruction to the retired asset's record1.
A certificate of destruction is a document that verifies that the asset has been destroyed in a secure and compliant manner by the vendor1.
A certificate of destruction should include information such as the asset tag, serial number, model, manufacturer, date of destruction, method of destruction, and signature of the authorized person1.
A certificate of destruction helps the asset manager to ensure that the asset is no longer in use, that the data on the asset is erased, and that the asset is disposed of in accordance with environmental, regulatory, and legal requirements1. Reference:
1: Hardware Asset Disposal
NEW QUESTION # 26
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
- A. Relationship
- B. Operational
- C. Lifecycle
- D. Contractual
- E. Financial
Answer: A,B
NEW QUESTION # 27
Baseline ITSM Asset Management provides which features? (Choose three.)
- A. Asset Inventory Audit
- B. Hardware Asset Dashboard
- C. Mobile Asset Receiving
- D. Hardware Model Normalization
- E. Stockrooms
- F. Mobile My Assets
- G. Hardware Manufacturer Lifecycle Dates
Answer: A,E,F
Explanation:
Baseline ITSM Asset Management is the legacy application for managing assets, which has been replaced by the Hardware Asset Management application1. However, some of its features are still available and supported by ServiceNow2.
Mobile My Assets is a feature that allows users to view and request assets from the enterprise asset catalog using their mobile devices3. This feature is part of the baseline ITSM Asset Management application2.
Asset Inventory Audit is a feature that enables users to perform physical audits of assets in various locations using barcode scanners or RFID tags4. This feature is part of the baseline ITSM Asset Management application2.
Stockrooms are places to which assets are assigned and managed. Users can create and manage stockrooms and assign or transfer assets across stockrooms using the baseline ITSM Asset Management application.
The other options, such as Hardware Model Normalization, Hardware Asset Dashboard, Hardware Manufacturer Lifecycle Dates, and Mobile Asset Receiving, are not part of the baseline ITSM Asset Management application, but are part of the Hardware Asset Management application1 . References: 1: Hardware Asset Management - ServiceNow 2: Asset Management - Product Documentation: San Diego - ServiceNow 3: ServiceNow My Assets mobile app - Product Documentation: San Diego - ServiceNow 4: Audit your inventory - Product Documentation: San Diego
- ServiceNow : Stockrooms - Product Documentation: San Diego - ServiceNow : Hardware Asset Management overview - ServiceNow - Now Support
NEW QUESTION # 28
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A. Normalization transformation
- B. Transform mappings
- C. Mapping assist
- D. Normalization mappings
- E. Transform normalization
Answer: D
Explanation:
Normalization mappings are a feature of the Hardware Asset Management (HAM) application that allow you to standardize the manufacturer name, model name, and model number of hardware assets in the Configuration Management Database (CMDB)1.
Normalization mappings are created by matching the values from the discovery source to the values in the Product Catalog2.
Normalization mappings help you to fully normalize hardware models by ensuring that the asset data is consistent, accurate, and complete3. Reference:
Hardware Normalization
Create normalization mappings
What is Hardware Asset Management?
NEW QUESTION # 29
How do you calculate residual value?
- A. Subtract the amortized value from the cost of the asset
- B. Subtract storage and lease cost from the cost of the asset
- C. Subtract the depreciation from the cost of the asset
- D. Subtract the salvage value from the cost of the asset
Answer: D
NEW QUESTION # 30
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
- B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- C. Activate HAM and then re-run the scheduled FSM jobs
- D. No configuration is required: asset tasks automatically activate behind the scenes
Answer: D
Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. Reference:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration
NEW QUESTION # 31
When creating a list report that groups all assets by product model, which table is used?
- A. alm_asset
- B. alm_model
- C. alm_model_category
- D. alm_hardware
Answer: B
Explanation:
Explanation
To create a list report that groups all assets by product model, you need to use the alm_model table, which contains the information about the hardware and consumable models in your organization. The alm_model table is related to the alm_asset table, which contains the information about the individual assets. The alm_model_category table is used to categorize the models by device type, such as laptop, printer, or monitor.
The alm_hardware table is used to store the hardware specifications of the assets, such as CPU, memory, or disk size. References:
Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the dashboard, model normalization, hardware refresh, lease contract expiration, disposal orders, and RMA requests.
Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles.
Hardware Asset Workspace, which provides a 360-degree view of the asset estate for a snapshot into assets by model type, lifecycle state, and asset value.
Hardware Asset Management, which gives an overview of the benefits and features of the Hardware Asset Management solution, such as reducing costs, improving compliance, optimizing asset utilization, and enhancing service delivery.
New Hardware Asset Management Features in the ServiceNow Tokyo Release, which highlights the new features of the Hardware Asset Management application in the Tokyo release, such as the IT Asset Management content lookup portal, the asset model normalization content service, and the hardware refresh request flow.
NEW QUESTION # 32
Which is NOT a component of a hardware asset's lifecycle?
- A. Receive
- B. Dispose
- C. Consume
- D. Procure
- E. Request
Answer: C
NEW QUESTION # 33
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)
- A. You have opted out of the ServiceNow Content Service
- B. The hardware model content has not yet been downloaded from the Content Service
- C. A normalization rule for the hardware model does not exist in the Content Service
- D. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- E. Your hardware model form contains a good model number, but a badly formatted model name
Answer: A,B,D
NEW QUESTION # 34
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- B. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
- C. No configuration is required: asset tasks automatically activate behind the scenes
- D. Activate HAM and then re-run the scheduled FSM jobs
Answer: A
Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration
NEW QUESTION # 35
When does an asset's lifecycle begin?
- A. When the asset is procured
- B. Upon the asset's request
- C. Upon the asset deployment
- D. When an asset request is fulfilled
Answer: A
NEW QUESTION # 36
After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?
- A. The HI portal team automatically updates as new versions become available
- B. On your instance, filter on application updates, then click Update
- C. On your instance, filter on application updates, then request an update from HI
- D. Check the HI portal for updates and request an update
- E. Run scheduled job, HAM Check for Updates, and request an update
Answer: B
NEW QUESTION # 37
After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?
- A. The HI portal team automatically updates as new versions become available
- B. On your instance, filter on application updates, then click Update
- C. On your instance, filter on application updates, then request an update from HI
- D. Check the HI portal for updates and request an update
- E. Run scheduled job, HAM Check for Updates, and request an update
Answer: C
Explanation:
To update the Hardware Asset Management plugin, you need to have the admin role on your instance.
On your instance, navigate to System Applications > Applications > All Available Applications.
In the Filter navigator, enter application updates and press Enter.
In the list of available updates, find the Hardware Asset Management plugin and click the Request Update button.
A dialog box appears, asking you to confirm the request. Click OK.
The request is sent to the HI portal team, who will review it and approve it if there are no conflicts or dependencies.
Once the update is approved, you will receive an email notification with a link to install the update on your instance.
Follow the instructions in the email to complete the installation process.
After the installation is complete, you can verify the plugin version by navigating to System Applications > Applications > Installed and finding the Hardware Asset Management plugin in the list. References:
Configuring Hardware Asset Management Workspace
Hardware Asset Management
Use a hardware asset request flow
Hardware Asset Refresh - how to determine if an asset is eligible for refresh
NEW QUESTION # 38
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
- A. Inventoried assets
- B. Expected assets
- C. Scanned assets
- D. Labelled assets
- E. Identified assets
Answer: C
Explanation:
According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization, such as a stockroom or a warehouse.
The asset audit form shows the details of the audit, such as the name, description, status, start date, end date, and location of the audit1.
The asset audit form also shows the audit results, which are the status of each scanned asset, such as "Scanned and expected", "Scanned and not expected", "Expected and not scanned", or "Not expected and not scanned"1.
The scanned assets are the assets that were found at the stockroom or warehouse that is being audited, regardless of whether they were expected or not1.
The scanned assets are displayed in the Scanned Assets related list on the asset audit form1.
Therefore, the correct answer is option B, scanned assets, as they are the list of all assets that were found at the stockroom or warehouse that is being audited. Reference:
Hardware Asset Management documentation
What is Hardware Asset Management?
NEW QUESTION # 39
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To prepare for the CIS-HAM exam, candidates should have a basic understanding of ServiceNow platform functionality, as well as experience in implementing and configuring hardware asset management solutions. CIS-HAM exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. Candidates must achieve a passing score of 70% or higher to obtain certification. Upon successful completion of the exam, individuals will be awarded the ServiceNow Certified Implementation Specialist - Hardware Asset Management certification, which is recognized globally as a benchmark of excellence in the field. Certified Implementation Specialist - Hardware Asset Management certification demonstrates a high level of proficiency in hardware asset management and can help individuals advance their careers in the ServiceNow ecosystem.
ServiceNow CIS-HAM (Certified Implementation Specialist - Hardware Asset Management) Exam is a certification exam that focuses on testing the practical and theoretical understanding of hardware asset management. CIS-HAM exam aims to gauge an individual’s knowledge of managing hardware assets and activities related to them. It is a widely recognized credential that demonstrates expertise in implementing and configuring hardware asset management modules in ServiceNow.
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