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[2023] CIS-HAM PDF Questions - Perfect Prospect To Go With Exam4PDF Practice Exam
NEW QUESTION # 57
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A. Asset tracking unit
- B. Asset tag
- C. Display name
- D. Model number
- E. Model category
Answer: E
NEW QUESTION # 58
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
- A. Mobile My Assets
- B. Mobile Asset Receiving
- C. Stockrooms
- D. Asset & Model Records
- E. Hardware Model Normalization
- F. Hardware Asset Dashboard
- G. Asset Inventory Audit
Answer: A,D,G
NEW QUESTION # 59
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
- A. 90 days before
- B. 30 days before
- C. 1 week before
- D. Day of expiration
- E. 10 days before
- F. 60 days before
Answer: A,B,C,E
NEW QUESTION # 60
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
- A. Integrates with business services via the Service Catalog from request through to disposal
- B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
- C. Leverages Service Mapping to predict service impact
- D. Provides input into, aligns with, and follows corporate governance
- E. Improves application privacy and security adherence
Answer: A,C,D
NEW QUESTION # 61
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
- A. Memory
- B. Cost
- C. IP address
- D. CPU
- E. Operating system
Answer: B
NEW QUESTION # 62
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
- A. Yes, it can
- B. No, it cannot
- C. No, it cannot unless the lifecycle stage is EOL
- D. Yes, it can be deleted or deactivated
Answer: D
NEW QUESTION # 63
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
- A. Asset tracking unit, Manufacturer, Model category
- B. Name, Asset tracking unit, Model number
- C. Name, Manufacturer, Model number
- D. Name, Manufacturer, Model category
- E. Asset tracking unit, Manufacturer, Model number
Answer: D
NEW QUESTION # 64
Publishing an item to the Service Catalog can be done by using the "Publish to Hardware Catalog" related link in:
- A. Supplier Catalog
- B. Product Catalog
- C. Inventory Catalog
- D. Asset Catalog
Answer: A
NEW QUESTION # 65
Which mobile app allows the user to conduct an inventory audit?
- A. ServiceNow Agent mobile app
- B. ServiceNow Inventory mobile app
- C. Mobile My Inventory
- D. Mobile Hardware Asset Management
- E. Mobile My Assets
Answer: A
NEW QUESTION # 66
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
- A. On order
- B. Pending transfer
- C. Awaiting delivery
- D. In use
Answer: C
NEW QUESTION # 67
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)
- A. Storage
- B. Delivery
- C. Maintenance
- D. Spare parts
- E. Lease
Answer: C,D,E
NEW QUESTION # 68
Under which condition does the Now Platform NOT create an asset automatically?
- A. Model characterization
- B. Configuration normalization
- C. Data justification
- D. Data synching
- E. Enforced CI verification
Answer: D
NEW QUESTION # 69
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?
- A. The model name is missing from the hardware model record.
- B. The model manufacturer is missing from the hardware model record.
- C. The model number is missing from the hardware model record.
- D. The model product is missing from the hardware model record.
Answer: D
NEW QUESTION # 70
Which applications are required to perform a blind audit of your asset inventory?
- A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- B. ITSM Asset Management and ServiceNow My Assets mobile app
- C. ITSM Asset Management and ServiceNow Agent mobile app
- D. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- E. Hardware Asset Management (HAM) and Software Asset Management (SAM)
Answer: A
NEW QUESTION # 71
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate
- A. The stock manager must create a separate model record if the cost per item is more/less
- B. The data is automatically merged to create a blended quantity and cost
- C. The stock manager must merge the consumable records to create a blended quantity and cost
- D. The data is automatically created in a new record if the cost per item is more/less
Answer: B
NEW QUESTION # 72
What are the three tiers of Lifecycle Management? (Choose three.)
- A. Improve management controls
- B. Know what you have
- C. Know what you don't have
- D. Increase onboarding controls
- E. Improve efficiency
Answer: A,C,E
NEW QUESTION # 73
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A. Renew date
- B. Expire date
- C. Start date
- D. Extend date
Answer: C
NEW QUESTION # 74
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
- A. Contractual
- B. Financial
- C. Operational
- D. Relationship
- E. Lifecycle
Answer: A,B
NEW QUESTION # 75
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
- A. Asset tracking unit, Manufacturer, Model category
- B. Name, Device type, Model category
- C. Name, Asset tracking unit, Model number
- D. Name, Manufacturer, Model number
- E. Asset tracking unit, Manufacturer, Model number
Answer: A
NEW QUESTION # 76
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